EMILY MUTUA
Nairobi, Nairobi Province,30
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
8
8
years of professional experience
Work History
Housekeeper
Individual Clients
09.2022 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Housekeeper
Grand Regency Hotel
03.2016 - 06.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
GED -
ZETECH UNIVERSITY
Nairobi, Nairobi Province, Kenya09.2015
High School Diploma -
ARCH BISHOP NJENGA GIRLS HIGH SCHOOL
Kakamega, Kenya11.2010
Skills
- Laundry Management
- Residential Cleaning
- Customer Service
- Restroom Detailing
- Guest Relations
- Cleaning Techniques
- Supply Inventory Management
- Housekeeping
- Sorting and Washing Laundry
Baking
Enthusiastic baker, motivated by creativity and mastering of the final art piece of the product.
Timeline
Housekeeper
Individual Clients
09.2022 - Current
Housekeeper
Grand Regency Hotel
03.2016 - 06.2022
GED -
ZETECH UNIVERSITY
High School Diploma -
ARCH BISHOP NJENGA GIRLS HIGH SCHOOL
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