Emily Muraya
Nairobi
Summary
Dynamic HR and Administration Manager at Westminister Limited, recognized for enhancing employee relations and achieving a 50% reduction in liability claims. Skilled in strategic planning and organizational development, I excel in fostering teamwork and implementing innovative business strategies to drive productivity and engagement across diverse teams.
Overview
17
17
years of professional experience
Work History
Executive PA to CEO of the Board
Westminster Limited
Nairobi
05.2018 - 12.2023
- Calendar and Meeting Management: Scheduling and managing meetings, appointments, and travel arrangements. Managing the executive's calendar and ensuring efficient time allocation. Sending out meeting invitations, reminders, and agendas.
- Communication and Correspondence: Handling incoming and outgoing communications, including emails, phone calls, and letters. Drafting and editing correspondence, presentations, and reports. Acting as a point of contact for internal and external stakeholders.
- Travel and Expense Management: Booking travel arrangements, including flights, accommodations, and transportation. Managing and tracking travel expenses.
- Project Management: Assisting with project coordination and task management. Tracking deadlines and ensuring projects stay on schedule. Office Management: Maintained office supplies and equipment. Organizing and maintaining files and records. Welcomed visitors and screened phone calls.
- Research and Analysis: Conducting research and compiling data for reports and presentations. Analyzing data and identifying trends.
Executive Secretary
Westminister Limited
Nairobi
03.2016 - 04.2018
- Provides high-level administrative and secretarial support to senior executives
- Managing schedules
- Correspondence and confidential information and coordinating meetings and travel arrangements. Monitor company budgets
- Acting as a liaison between the executive team and internal/external stakeholders, handling communications on their behalf and Perform upper-level business diplomacy tasks.
Secretary
Westminister Limited
Nairobi
09.2014 - 02.2016
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients
- Collated relevant information to generate detailed business reports. Generated and distributed invoices to obtain fee payments
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication
- Prepared meeting spaces and equipment for events and presentations. Took accurate and detailed notes at meetings covering agenda items, action points and proposals. Maintained organized filing system documenting business operations
- Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.
- Organized travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants. Coordinated and booked meetings, conferences and client appointments for managers
Sales Representative
M.K Jeffery Hauliers Limited
Nairobi
02.2013 - 08.2014
- Grew the customer base by acquiring new customers and identifying needs to deliver relevant products. Successfully established 10 new accounts in 2013 and 30 new accounts in 2014.
- Interfaced with customers to resolve problems and meet diverse needs. Drove client retention, efficiently managing and growing accounts,while promoting new products.
- Negotiated and closed deals with minimal required support from sales and finance managers, thereby expanding new business and implementing effective networking strategies.
- Conducted thorough research in advance of appointments.
- Liaised with customers to determine needs, nd provide recommendations.
Retail Sales Representative
Interconsumer Products Limited
Mombasa
05.2010 - 12.2012
- Performed opening and closing duties, such as counting money in the register drawer, or restocking supplies.
- Assisted customers by asking open-ended questions to understand their needs, and suggest suitable merchandise.
- Scheduled the categorization of merchandise to maintain corporate compliance and satisfy shelf standards.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Processed payments and maintained accurate drawers to meet financial targets.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Replenished stock shelves and displays according to store guidelines.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Provided excellent customer service, resolving issues and answering queries promptly.
Customer Sales Representative
Fones Direct Limited
Nairobi
02.2007 - 04.2010
- Analyzed data from past campaigns to develop effective future strategies.
- Ensured compliance with all relevant regulations when selling products or services.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Performed cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
- Created detailed proposals for clients, outlining the products and services offered by the company.
- Maintained an accurate database of customer information, including contact details, purchase history, and preferences.
- Identified customer needs by asking questions and advising on best solutions.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Assessed customer needs to recommend appropriate products or services.
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Forecasted product requirements and organized merchandise to meet expected location demands.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Master of Arts - Master of Business Administration in International
Woolf University
United Kingdom05-2026
Bachelor of Arts - Human Resources Management
Alison Online Courses
Nairobi10-2012
Diploma - Pharmacy
Thika Institute of Technology
Thika, Kenya01.2007
Certificate - Computer Applications
Data Networks Solutions Institute
Mombasa, Kenya01.2004
Kenya Certificate of Secondary Education (KCSE O-level) -
Uthiru Girls Secondary School
Nairobi01.2003
Kenya Certificate of Primary Education (KCPE) -
ST. Agnes Primary School
Kirinyaga, Kenya01.1999
Skills
- Employee Relations
- Project management
- Organizational Development
- Training and Development
- Talent Management
- Supply chain management
- Business strategies
- Process development
- Teamwork and collaboration
- Work Planning and Prioritization
- Strategic planning
- Resource planning
- Company representation
- Policy management
Affiliations
- Red Cross Society of Kenya
- Kenya Scouts Association
- Alumni Association of Mount Kenya University
Hobbies and Interests
- Volunteering and Community Involvement
- Learning New Languages
- Traveling
- Dancing
- Swimming
References
- Mr. John Paul Muhoho, CEO of Westminster Limited, 0724-748-875
- Ms. Caroline Kamau, Company Secretary, Donwoods Limited, 0723 840 114
- Ms. John Gateru, CEO Betascope Limited, 0723 699 188
Timeline
Executive PA to CEO of the Board
Westminster Limited
05.2018 - 12.2023
Executive Secretary
Westminister Limited
03.2016 - 04.2018
Secretary
Westminister Limited
09.2014 - 02.2016
Sales Representative
M.K Jeffery Hauliers Limited
02.2013 - 08.2014
Retail Sales Representative
Interconsumer Products Limited
05.2010 - 12.2012
Customer Sales Representative
Fones Direct Limited
02.2007 - 04.2010
Master of Arts - Master of Business Administration in International
Woolf University
Bachelor of Arts - Human Resources Management
Alison Online Courses
Diploma - Pharmacy
Thika Institute of Technology
Certificate - Computer Applications
Data Networks Solutions Institute
Kenya Certificate of Secondary Education (KCSE O-level) -
Uthiru Girls Secondary School
Kenya Certificate of Primary Education (KCPE) -
ST. Agnes Primary School
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