Emily Jahenda
Nairobi,Kenya
Summary
Results-driven spa attendant with a background in hairdressing, focused on enhancing client experiences through meticulous attention to detail and personalized service. Adept at managing multiple tasks while ensuring a clean and inviting space, I am eager to contribute to a dynamic team that prioritizes client wellness.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
HAIRDRESSING
Joy beauty parlour
Nairobi
03.2025 - Current
- Delivered exceptional customer service by greeting and assisting spa guests, ensuring a welcoming and relaxing environment.
- Maintained cleanliness and organization of spa facilities, including treatment rooms, locker areas, and relaxation lounges.
- Executed a variety of hair coloring techniques, contributing to a 30% increase in repeat customer visits.
- Assisted in client scheduling and appointment management, improving operational efficiency and reducing wait times.
SPA ATTENDANT
Liz beauty therapist and hair dressing parlour
Nairobi
10.2023 - 02.2025
- Delivered exceptional customer service by greeting guests warmly and ensuring a relaxing spa experience.
- Maintained cleanliness and organization of spa facilities to uphold high standards of hygiene and ambiance.
- Assisted clients with appointment scheduling, product recommendations, and service inquiries to enhance overall satisfaction.
- Delivered exceptional customer service by greeting and assisting spa guests, ensuring a welcoming and relaxing environment.
- Maintained cleanliness and organization of spa facilities, including treatment rooms, locker areas, and relaxation lounges.
- Managed appointment scheduling and client check-ins efficiently to optimize daily spa operations and reduce wait times.
Education
Certificate in Beauty Therapist And Hair Dressing - Beauty Therapist And Hair Dressing
Royal Parlour School of Beauty And Hairdressing
Nairobi, Kenya 01.2022 - 08.2023
Skills
- Customer service
- Facility maintenances
- Spa operations
- Guest assistance
- Customer satisfaction
- Cleanliness protocols
- Client communication
- Hygiene standards
Languages
English, Advanced
Languages
English
Advanced
C1
Timeline
HAIRDRESSING
Joy beauty parlour
03.2025 - Current
SPA ATTENDANT
Liz beauty therapist and hair dressing parlour
10.2023 - 02.2025
Certificate in Beauty Therapist And Hair Dressing - Beauty Therapist And Hair Dressing
Royal Parlour School of Beauty And Hairdressing
01.2022 - 08.2023