Emily Emma Muyala
Summary
Having managed over 12years in coordinating Total operations & logistics functions, I possess the necessary skills in handling roles in leadership and operational management. Led by my strong problem solving, planning, control and organizational skills, I have established a unique ability to steadfast and manage duties and responsibilities accorded to me. Some of the functions I have held in managerial level include ; head of Transport , warehousing ,distribution and planning, inventory, securing negotiated transport contract deals, proper control of stock &inventory system-wise and physical control, stock management, fleet management, financial budgetary management, supplier engagement, Compliances, developing, sales support and implementing strategies, policies and practices Aside from this, I possess experience working with diverse cultures; I can blend in an organization having the knowledge of human resources and people management.
Overview
15
15
years of professional experience
Work History
Warehouse Manager
Umoja Shoe Rubber Ltd
Western Depot
01.2025 - Current
- High-Volume Inventory Control: Managing over 200 of SKUs (styles, colors, sizes) efficiently, including strict FIFO (First-In, First-Out) protocols for materials and finished goods.
- Quality Management: Overseeing raw material quality, coordinating with production for input, and conducting rigorous inspections of finished footwear for defects.
- Logistics & Distribution Management: Coordinating shipping schedules to meet rapid dispatch deadlines, reducing costs, and ensuring accurate dispatch.
- Operational Efficiency: Optimizing warehouse layout and flow to maximize productivity and space utilization.
- Safety and Compliance: Implementing strict safety protocols and maintaining equipment to ensure a safe work environment.
- Team Leadership: Supervising, coaching training, and scheduling staff to meet fluctuating production demands
- Performance monitoring to align team to KPIs
Acting Capacity Business Development Manager
Umoja Shoe Rubber Ltd
Western Depot
01.2025 - Current
- Identify new business opportunities and finding new markets, clients, and partnerships for Umoja Portfolios.
- Collaborate with business development, marketing, and product departments on the creation of competitive concept proposals.
- Developed new service offerings based on detailed and documented insights of market and client needs.
- Manage and maintain a structured analysis of target markets, clients, and documentation in the CRM system.
- Provide market intelligence and feedback to H q and regional teams on the market, industry, and competitors’ developments.
- Build and maintain relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities.
- Develop sales strategies build and maintain client relationships Meet clients, negotiate deals, and ensure satisfaction.
- Market research & analysis and to create plans to increase revenue and market share
- Study competitors, trends, and customer needs lead generation & conversion and turn prospects into paying customers.
- Proposal and contract management: Prepare business proposals and close deals
- Work with marketing, sales, and operations teams on Performance tracking and monitor sales targets, KPIs, and growth metrics.
Branch & Warehouse Manager
Gilanis Distributors Ltd
Kisumu
01.2022 - 12.2024
- Develop and implement efficient warehouse processes and standard operating procedures to provide guidelines to work and ensure smooth operations.
- Monitor and manage inventory levels, ensuring accurate stock control and timely replenishment, manage risks in the warehouse and come up with mitigate initiatives.
- Collaborate with procurement and planning teams to optimize stock levels and ensure timely availability of products.
- Coordinate receiving, storage, and dispatch of goods, ensuring adherence to safety and quality standards.
- Manage the stock over 250 SKUs of FMCG and control processes, optimize space utilization and layout within the warehouse for maximum efficiency.
- Implement and maintain accurate inventory management systems, including stock tracking, cycle counts, and reconciliation.
- Monitor inventory accuracy, identify discrepancies, and implement corrective actions to minimize stock outs and overstock situations.
- Analyze inventory data and generate reports to facilitate informed decision-making, monitoring progress of operational plans verses desired targets and adjusting where possible to suit.
- Train, coach and supervise warehouse staff, ensuring they are equipped with the necessary skills and knowledge.
- Planning for staff need in terms of recruitment, trainings performances.
- Support human resource department on employee motivation through rewards
- Foster a positive work environment, promoting teamwork, motivation, and open communication.
- Set performance objectives, conduct regular performance reviews, and provide coaching and feedback to team members.
- Plan and organize work schedules to meet operational requirements and manage labor costs effectively
- Enforce adherence to quality control procedures and compliance with regulatory requirements.
- Implement safety protocols and guidelines to ensure a safe working environment for all warehouse personnel.
- Conduct regular audits to identify areas for improvement and take corrective actions as necessary.
- Monitor and maintain compliance with health and safety regulations and company policies.
- Continuously evaluate warehouse processes and identify opportunities for improvement in productivity, cost reduction, and customer satisfaction.
- Support management to implement automation and technology solutions to streamline operations and enhance efficiency.
- Manage all assets within the warehouse
- Collaborate with cross-functional teams to drive process improvements and implement best practices.
- Stay updated with industry trends, emerging technologies, and logistics best practices.
- Keep track of daily reports e.g. fleet wave, productivity report, sales report for key decision making
- Oversee workshop department to ensure timely attendance to vehicles in the workshop
- Work with sales team on order fulfillments and customer satisfaction
- Oversee load allocations planning of orders timely to reach the customer on time and in full
Programme Officer (Volunteer)
Champions of Peace
Kisumu
11.2020 - 11.2021
- Support in the implementation of preventive and countering violent extremism programs in 10 western counties inclusive of Kisumu, Siaya, Homabay, Kakamega, Kisumu,Vihiga,Kisii,Busia,Nyamira and Migori that is currently ongoing
- Together with MERCY CORPS-Kenya, Office of registrar of political parties, Media, IEBC and National police service we successfully implemented a 12-month election violence prevention and mitigation project in the 10 counties that ran from September 2021 to September 2022.Resulted to reduced violence during elections due to awareness of peace.
- Continuous sensitization of the communities on extremisms of violence and preventing them from sliding back into act of violence
- Cop is a grass root NGO whose vision is towards a more peaceful, secure and stable community where dignity is upheld.
Logistics Distribution Manager
Coca-Cola Beverage Africa
Kisumu Plant
06.2014 - 09.2020
- Managed over 60 SKU, serving over 35 Distributors with area coverage of approximately 13,655SqKms
- Responsible for planning organizing and controlling all distribution resources effectively and efficiently.
- Managed all aspects of order fulfillment, processing and distributing millions of units Shipments annually
- Provided ongoing support and customer service, ensuring products
- Monitored the efficiency and effectiveness of procedures in various phases of the distribution chain, assessing the data and implementing process improvements to address any complications or faults.
- Managed customer relations and ensuring customer satisfaction at all times. Managing Fleet quality and safety compliance, as well as company policies and procedures
- Sourced and negotiated rates for third party truck hire.
- Coordinated all service delivery operations by monitoring vehicle movements through fleet management tracking system and generate tracking reports when the need arises.
- Participated in cross-functional activities to attain organization objectives e.g. internal auditing activities of Integrated Management Systems across departments; provide leadership in specific areas of competence such as on fuel economy and any other identified functions that need excellence to help distribution operations meet business objectives. (Distribution KPIs).
- Prepared departmental budget as per the projected expectations for each financial year and managing distribution costs.
- Contributed to team effort by accomplishing related results as needed.
- Liaised with other department heads i.e. workshop, sales, warehousing, production and record control to ensure activities remain coordinated and running smoothly.
- Assured fleet management policy and procedure compliances and sustainability programs.
Warehouse Duties and Responsibilities
Coca-Cola Beverage Africa
Kisumu Plant
06.2014 - 09.2020
- Oversee that all trucks/trailers are loaded/offloaded on time & in full according to the issued plan.
- Overall shift in-charge and will responsible for supervising the whole stock-taking process by Ensuring the stock, crates & pallets are managed within model stock guidelines
- Balancing between warehouse and production requirements by Ensuring stock is removed from the production lines by forklift operators such that there are no disruptions to production due to forklift availability
- Provide guidelines of Proper Stacking of all products in the warehouse (space utilization) by the team
- Monitor housekeeping standards are maintained and Five S requirement is implemented and Enforce SHEQ and GMP Compliance
- Ensuring disciplined, constant warehouse process compliance and Coordinate Warehouse operations with other Departments
- Maintaining and improving operational efficiency standards
- Managing and controlling the reported losses and breakages to ensure they are within the company standards by
- Providing daily feedback on team performance, substandard performance and monthly performance to the team and Warehouse Manager.
- Ensuring Assets/Fuel/LPG are managed effectively (In Forklift usage)
- Managing attendance of shift staff.
Logistics In-charge Specialist
Equator Bottlers Ltd (Coca-Cola Beverage Africa)
Kisumu Plant
11.2013 - 05.2014
- Managed and participated in storeroom operations stock-taking and warehouse storage plan requirement and safety
- Approved requisitions, analyzes work orders
- Briefed staff on materials to be loaded or assembly of items to be delivered.
- Checked with staff for changes that could affect delivery schedule; make schedule adjustments as needed.
- Reviewed paperwork from deliveries to date
- Planned for additional work requirements will –Loading and offloading trucks
- Initiated all requests for replenishment of stock.
- Oversaw the receipt and dispersal of materials entering or leaving the warehouse; help storekeepers with this task when required.
- Took periodic inventories and participate in monthly inventory program
Logistics Assistant
Equator Bottlers Ltd (Coca-Cola Beverage Africa)
Kisumu Plant
03.2012 - 10.2013
- Received goods from suppliers, verified that the goods are intact and report any defects, supervise the sorting of empties from the market and ensure they are conforming to production, stock taking, order generation and daily load planning/Schedule for delivery Trucks, prepare daily reports for decision making
Logistics Clerk
Lochab Brothers Limited
Eldoret
06.2011 - 02.2012
Education
Postgraduate Diploma - Human Resource Management
Kenya Institute of Management
01.2016
Bachelor of Transport and Logistics Management - undefined
Makerere University
01.2011
‘A’ Level - UACE
Nabumali High School
01.2006
‘O’ Level - UNEB
Tororo Progressive Academy
01.2004
Skills
- Warehouse management
- Leadership and Supervision
- Sales & Relationship management
- Transport Planning & Logistics Management
- Conflict Management
- Problem-solving skills
- Teamwork
- Emotional intelligence
- Communication
- Financial and Budgetary Controls
- Human Capital Management
- Supply Planning
- Inventory Management
- Ms Excel
- Ms Word
- Ms PowerPoint
- Tally ERP
- SAP
- G-smart
- POS works
- Acumatica
Affiliations
Chattered Institute of Logistics and Transport, 0132328-CILT UK
Career Profile Summary
Having managed over 12 years in coordinating Total operations & logistics functions, I possess the necessary skills in handling roles in leadership and operational management. Led by my strong problem solving, planning, control and organizational skills, I have established a unique ability to steadfast and manage duties and responsibilities accorded to me. Some of the functions I have held in managerial level include ; head of Transport , warehousing ,distribution and planning, inventory, securing negotiated transport contract deals, proper control of stock &inventory system-wise and physical control, stock management, fleet management, financial budgetary management, supplier engagement, Compliances, developing, sales support and implementing strategies, policies and practices Aside from this, I possess experience working with diverse cultures; I can blend in an organization having the knowledge of human resources and people management.
Training
- International leadership and organizational Behavior, Coursera and University Commerciale Luigi Bocconi, 2016-01-01
- APHIA 2 training certificate for comprehensive workplace program (CWPP) on HIV&AIDS CARRIERS, 2015-01-01
- Integrated management systems (QHSE&FOOD-ISO 9001:20008 ISO 14001:2004 OHSAS 18001:2007 and 22000:2005) Auditor certificate, Bureau Veritas, 2014-01-01
- Internal trainer/facilitator of defensive driver, 2013-01-01
- Certificate of advanced defensive driving training, Kenya Transport Association (KTA), 2011-01-01
Timeline
Warehouse Manager
Umoja Shoe Rubber Ltd
01.2025 - Current
Acting Capacity Business Development Manager
Umoja Shoe Rubber Ltd
01.2025 - Current
Branch & Warehouse Manager
Gilanis Distributors Ltd
01.2022 - 12.2024
Programme Officer (Volunteer)
Champions of Peace
11.2020 - 11.2021
Logistics Distribution Manager
Coca-Cola Beverage Africa
06.2014 - 09.2020
Warehouse Duties and Responsibilities
Coca-Cola Beverage Africa
06.2014 - 09.2020
Logistics In-charge Specialist
Equator Bottlers Ltd (Coca-Cola Beverage Africa)
11.2013 - 05.2014
Logistics Assistant
Equator Bottlers Ltd (Coca-Cola Beverage Africa)
03.2012 - 10.2013
Logistics Clerk
Lochab Brothers Limited
06.2011 - 02.2012
Postgraduate Diploma - Human Resource Management
Kenya Institute of Management
Bachelor of Transport and Logistics Management - undefined
Makerere University
‘A’ Level - UACE
Nabumali High School
‘O’ Level - UNEB
Tororo Progressive Academy