EMILY CHEPKORIR
Nakuru Town
Summary
Well-coordinate parts sales lady possessing extensive knowledge of different car parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Overview
5
5
years of professional experience
Work History
RETAIL CUSTOMER SERVICE EXECUTIVE
AUTOXPRESS LTD
Nakuru, Nakuru District, Kenya
04.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Described product and service details to customers to provide information on benefits and advantages.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
PARTS SALES REPRESENTATIVE
RIFT MOTORS LIMITED
Nakuru Town, Nakuru County
01.2019 - 03.2024
- Professional Handling of incoming enquiries (telephone and walk ins)
- Collecting feedback from customers for potential business improvement
- Prospecting and identifying new customers in the market
- Reached out to vendors outside usual network to find parts not available from traditional sources
- Assisted customers in finding appropriate parts promptly
- Stocked and managed stock of parts
- Ordered parts from various customers to fulfil customers’ demands
- Search vehicles and parts by using electronic parts catalogues
- Ordering parts for customers, repair shop, body shop and Service department
- Responsible for maintaining optimum stock level, selling of parts over the counter and through workshop, and expediting order delivery to customers
- Recommended alternative parts if necessary
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Established strong relationships with suppliers, negotiating favorable pricing and terms for the company.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Resolved customer complaints professionally while adhering to company guidelines and procedures.
- Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
- Handled cashier duties accurately when needed, ensuring proper record-keeping of transactions for financial reporting purposes.
- Streamlined inventory management through accurate tracking and timely reordering of stock.
- Developed expertise in various automotive systems, increasing versatility as a Parts Sales Representative.
- Boosted sales revenue by effectively upselling related products and services to customers.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
Cashier
RIFT MOTORS LTD
Nakuru Town, Nakuru County
01.2019 - 12.2023
- Operated Cash Register for cash, check, credit card and bank transfer transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Counting money in cash drawers before and end of shifts to maintain accuracy
- Used POS system to enter orders, process payments and issue receipts
- Helped customers’ complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Handled cash with high accuracy and took care to check bills for fraud
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Used POS system to enter orders, process payments and issue receipts
- Operated cash register to record transactions accurately and efficiently
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Office Assistant
KIPSIGIS STORES LIMITED
SOTIK
05.2014 - 06.2015
- Delivered clerical support by handling range of routine and special requirements
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email, or in-person to provide information
- Completed clerical tasks such as filing, copying, and distributing mail
- Collaborated with various departments to complete assigned tasks
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Created purchase orders and tracked invoices to avoid missed or delayed shipments
- Maintained and updated office records, both digital and physical
- Managed daily data entry and kept clerical information accurate and up-to-date
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Reviewed files, records and other documents to obtain information to respond to requests
- Input data into spreadsheets and databases.
Accounts Intern
BOMET COUNTY GOVERNMENT
BOMET
06.2013 - 08.2013
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Used accounting software to prepare weekly and monthly financial reports
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability
- Coordinated office supply ordering to avail materials for streamlined operations
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Streamlined daily reporting information entry for efficient record keeping purposes
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
BBA - Accounting And Business Management
Maasai Mara University
Narok, Narok District, Kenya11.2014
Diploma in Management of Information Systems - Management Information Systems
Eldoret Aviation Training Institute
Eldoret, Uasin Gishu, Kenya11.2007
No Degree - KCSE
TENGECHA GIRLS' SECONDARY SCHOOL
Kericho, Kericho District, Kenya11.2004
Skills
- Good listening skills
- Customer service
- Team player
- Fast learner
- Problem solver
- Customer Needs Assessment
- Teamwork orientation
- Goal-oriented mindset
- Product Knowledge Expertise
Personal Information
Title: PARTS SALES EXECUTIVE
Timeline
RETAIL CUSTOMER SERVICE EXECUTIVE
AUTOXPRESS LTD
04.2024 - Current
PARTS SALES REPRESENTATIVE
RIFT MOTORS LIMITED
01.2019 - 03.2024
Cashier
RIFT MOTORS LTD
01.2019 - 12.2023
Office Assistant
KIPSIGIS STORES LIMITED
05.2014 - 06.2015
Accounts Intern
BOMET COUNTY GOVERNMENT
06.2013 - 08.2013
BBA - Accounting And Business Management
Maasai Mara University
Diploma in Management of Information Systems - Management Information Systems
Eldoret Aviation Training Institute
No Degree - KCSE
TENGECHA GIRLS' SECONDARY SCHOOL