Emily Aleyo
Nairobi
Summary
Accomplished Sales Executive with ten years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
17
17
years of professional experience
Work History
SHOWROOM SALES EXECUTIVE
ISTIKBAL KENYA- INTERIOR DESIGN/ FURNITURE
Nairobi, Nairobi Province, Kenya
05.2023 - 06.2024
- Enhanced customer satisfaction by streamlining communication channels and improving response times via Bitrix 24.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
Business Development Executive
LACASA COMPLEX - INTERIOR DESIGN / FURNITURE.
Nairobi, Nairobi Province, Kenya
11.2022 - 04.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Amplified online presence, overseeing redesign of company website and increasing social media engagement. Managed to reply to over 40 online enquiries, closing at least 50% of enquiries received.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
DIRECT SALES EXECUTIVE
PANESAR'S KENYA LTD (FURNITURE/INTERIOR DESIGN COMPANY)
01.2020 - 02.2022
- Drove team revenue totals by bringing in top sales numbers.
- Increased product sales by effectively presenting product features and benefits to potential customers.
- Worked closely with fellow direct sales executives to share best practices, leading to improved team performance overall.
- Negotiated contract terms with clients, securing mutually beneficial agreements that maximized profitability for the company.
- Organized successful community events and trade shows, raising consumer interest in company products and services.
- Maintained a comprehensive knowledge of company products and services to provide knowledgeable guidance for customers.
- Built strong client relationships through consistent follow-up, addressing inquiries and resolving concerns.
- Delivered engaging product demonstrations to prospective customers, creating excitement around the brand''s offerings.
- Participated in weekly sales meetings to discuss goals, strategies, and tactics for maximizing revenue generation.
- Conducted market research to identify new business opportunities, supporting the expansion of the company''s client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
SALES EXECUTIVE
CLASSIC MOULDINGS LIMITED (INTERIOR DESIGN COMPANY)
06.2016 - 01.2020
- Keeping the management informed by submitting activity and results reports, such as daily sales reports, weekly work plans and monthly and annual territory analysis reports
- Achieved sales goals and service targets by cultivating and securing new customer relationships. Managed to achieve 80% of the Monthly sales target
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system (Sage) for better customer tracking, leading to improved follow-up processes and over 70% conversion rates.
- Resolving customer complaints by investigating problems and developing solutions preparing reports and making recommendations for management
- Delivered exceptional customer service, resulting in 75% of repeat business and client referrals.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
RESERVATION/ EXECUTIVE ASSISTANT
ALLIANCE HOTELS AND RESORTS
11.2007 - 04.2014
- Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
- Developed comprehensive knowledge of property offerings, enabling tailored recommendations for diverse clientele.
- Collaborated with sales team to upsell premium services, resulting in increased revenue.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
RESERVATIONS AND HUMAN RESOURCE EXECUTIVE ASSISTANT
PANARI HOTEL LTD
01.2007 - 10.2007
- Make reservations for various clientele
- Manage employee files and maintain the employee database.
Education
HIGHER DIPLOMA IN PUBLIC RELATIONS -
REGIONAL CENTRE FOR TOURISM AND FOREIGN LANGUAGES (RCTFL)
JAN-2002 –JAN 2003 -
INSTITUTE OF ADVANCED TECHNOLOGY
Nairobi02.2003
DIPLOMA IN MASS COMMUNICATION -
REGIONAL CENTRE FOR TOURISM AND FOREIGN LANGUAGES (RCTFL)
11.2006
Kenya Certificate of Secondary Education -
KAROTI GIRLS HIGH SCHOOL
Central, Kenya.11.2001
Skills
- Email outreach
- Sales Presentations
- Target Achievement
- Objection handling
- Sales Reporting
- Effective negotiation
- Customer Acquisition
- Pipeline Management
- Cold-calling
- Sales strategy
- Sales expertise
- CRM software proficiency
References
- James Muthiani, Head of Interior Design, Panesar Kenya Ltd, 0725236469
- Agnes Nyambura, General Manager, Classic Mouldings, 0722849825
- Josephine Shikaya, Reservations Manager, Alliance Hotels and Resorts, 0723862735
Timeline
SHOWROOM SALES EXECUTIVE
ISTIKBAL KENYA- INTERIOR DESIGN/ FURNITURE
05.2023 - 06.2024
Business Development Executive
LACASA COMPLEX - INTERIOR DESIGN / FURNITURE.
11.2022 - 04.2023
DIRECT SALES EXECUTIVE
PANESAR'S KENYA LTD (FURNITURE/INTERIOR DESIGN COMPANY)
01.2020 - 02.2022
SALES EXECUTIVE
CLASSIC MOULDINGS LIMITED (INTERIOR DESIGN COMPANY)
06.2016 - 01.2020
RESERVATION/ EXECUTIVE ASSISTANT
ALLIANCE HOTELS AND RESORTS
11.2007 - 04.2014
RESERVATIONS AND HUMAN RESOURCE EXECUTIVE ASSISTANT
PANARI HOTEL LTD
01.2007 - 10.2007
HIGHER DIPLOMA IN PUBLIC RELATIONS -
REGIONAL CENTRE FOR TOURISM AND FOREIGN LANGUAGES (RCTFL)
JAN-2002 –JAN 2003 -
INSTITUTE OF ADVANCED TECHNOLOGY
DIPLOMA IN MASS COMMUNICATION -
REGIONAL CENTRE FOR TOURISM AND FOREIGN LANGUAGES (RCTFL)
Kenya Certificate of Secondary Education -
KAROTI GIRLS HIGH SCHOOL