EMILLY OWUOR
Nairobi,Nairobi Province
Summary
1.Hardworking with experience in hotel, holiday and corporate booking management. Completes tasks promptly and accurately to maintain smooth reservation services. Builds rapport with staff and guests for positive reception environments.
2.Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction. Customer-focused travel professional versed in current industry practices and desirable destinations.
3.Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork.
Overview
10
10
years of professional experience
Work History
Travel Assistant
parliamentary service commission
Nairobi, Nairobi Province
01.2017 - Current
- Communicated reservation confirmations to guests via post and email.
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
- Employed strong product and systems knowledge to handle booking enquiries.
- Planned travel itineraries for families and corporate clients with diverse needs.
Receptionist
parliamentary service commission
Nairobi, Nairobi Province
07.2013 - 01.2017
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Provided clerical support to company employees, including copying, faxing and file management.
Education
DIPLOMA - AIR TRAVEL OPERATIONS
NAIROBI AVIATION COLLEGE
KENYA 08.2023 -
CERTIFICATE - TICKETING
PRIDE CENTRE
KENYA 12.2016 - 12.2016
Certificate of Higher Education - CUSTOMER SERVICE
KENYA UTALII COLLEGE
KENYA 04.2013 - 04.2013
Skills
- Flight and hotel reservations
- Complaint handling
- Customer service
- Planning travel itineraries
- Itinerary creation
Languages
English
Fluent
Timeline
DIPLOMA - AIR TRAVEL OPERATIONS
NAIROBI AVIATION COLLEGE
08.2023 -
Travel Assistant
parliamentary service commission
01.2017 - Current
CERTIFICATE - TICKETING
PRIDE CENTRE
12.2016 - 12.2016
Receptionist
parliamentary service commission
07.2013 - 01.2017
Certificate of Higher Education - CUSTOMER SERVICE
KENYA UTALII COLLEGE
04.2013 - 04.2013
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