Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

EMILLY OWUOR

Nairobi,Nairobi Province

Summary

1.Hardworking with experience in hotel, holiday and corporate booking management. Completes tasks promptly and accurately to maintain smooth reservation services. Builds rapport with staff and guests for positive reception environments.

2.Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction. Customer-focused travel professional versed in current industry practices and desirable destinations.

3.Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork.

Overview

10
10
years of professional experience

Work history

Travel Assistant

parliamentary service commission
Nairobi, Nairobi Province
2017.01 - Current
  • Communicated reservation confirmations to guests via post and email.
  • Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Planned travel itineraries for families and corporate clients with diverse needs.

Receptionist

parliamentary service commission
Nairobi, Nairobi Province
2013.07 - 2017.01
  • Reduced waiting times through effective time and resource management.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Provided clerical support to company employees, including copying, faxing and file management.

Education

DIPLOMA - AIR TRAVEL OPERATIONS

NAIROBI AVIATION COLLEGE
KENYA
2023.08 -

CERTIFICATE - TICKETING

PRIDE CENTRE
KENYA
2016.12 - 2016.12

Certificate of Higher Education - CUSTOMER SERVICE

KENYA UTALII COLLEGE
KENYA
2013.04 - 2013.04

Skills

  • Flight and hotel reservations
  • Complaint handling
  • Customer service
  • Planning travel itineraries
  • Itinerary creation

Languages

English
Fluent

Timeline

DIPLOMA - AIR TRAVEL OPERATIONS

NAIROBI AVIATION COLLEGE
2023.08 -

Travel Assistant

parliamentary service commission
2017.01 - Current

CERTIFICATE - TICKETING

PRIDE CENTRE
2016.12 - 2016.12

Receptionist

parliamentary service commission
2013.07 - 2017.01

Certificate of Higher Education - CUSTOMER SERVICE

KENYA UTALII COLLEGE
2013.04 - 2013.04
EMILLY OWUOR