Summary
Work History
Education
Skills
Interests
Timeline
Generic
Emeldah Njeri Gitauwa

Emeldah Njeri Gitauwa

Front Office Assistant
Nairobi

Summary

Reliable Front Office Assistant and Personal Assistant with a proven track record of initiative and accuracy. Highly organized and consistently anticipates the needs of clients. Skilled multitasker, proficient in data and correspondence management. Experienced in welcoming clients, handling inquiries, scheduling, and managing confidential records with integrity and discretion. Adept at coordinating organizational tasks, streamlining workflows, and enhancing team efficiency. Strong communicator with excellent interpersonal skills, highly adaptable, and committed to professionalism while ensuring a positive experience for clients and colleagues. Seeking a challenging role to leverage expertise and contribute to business success.


Work History

Personal Assistant

Independent Professionals
  • Managed schedules, correspondence, and confidential records with discretion
  • Organized fortnightly and impromptu meetings with documentation, streamlining workflow efficiency.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Customer and stakeholder engagement
  • Maintained confidentiality in handling electronic and hard copy records
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Facilitated transportation to and from appointments.
  • Maintained entire family's schedule and organized events.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Front Office Assistant

Integrity Cleaning Solutions
2019 - 2024
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Forwarded customer complaints and ensured follow up for customer satisfaction
  • Maintained sustainable relationships through effective communication
  • Provided interim support for HR functions, managing petty cash, overseeing projects, supervising support staff, maintaining employee and administrative records, and assisting with routine inquiries while delivering timely and effective solutions.

Education

Completed A Certificate in Nutrition And Dietetics

Zetech University Main Campus
12-2020

Skills

    Excellent interpersonal and networking skills

    Effective communication, exercising confidentiality and discretion

    Customer service orientation and commitment to excellence

    Coordinating events and meetings

    Overseeing small office projects

    Managing deadlines and follow-ups for multiple tasks

    Time management, prioritization, and accountability

    Adaptability and eagerness to learn

    Professionalism and strong work ethic

    Attention to detail and analytical thinking

    Proficiency in administrative and logistical coordination

    Tech-savvy with experience in data management

Interests

Personal development through reading and continuous learning Counselling and supporting others, strengthening empathy and communication Mindfulness practices such as walking and meditation for focus and stress management

Timeline

Personal Assistant

Independent Professionals

Front Office Assistant

Integrity Cleaning Solutions
2019 - 2024

Completed A Certificate in Nutrition And Dietetics

Zetech University Main Campus
Emeldah Njeri GitauwaFront Office Assistant