Elvis Obiero
Program Implementation Specialist
Nairobi
Summary
Skilled and resourceful Specialist with expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes to drive success. Proven track record of successfully managing multiple projects and developing innovative solutions. Over 10 years of expertise in program implementation within the NGO sector and banking industry.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Resettlement Specialist
Church World Service / Resettlement Support Centre
Nairobi, Kenya
05.2018 - 03.2025
- Served as field team leader for staff on field missions in sub-Saharan Africa, including communication and coordination with international implementing partners such as UNHCR and IOM to deliver quality work and help team members achieve success.
- Conducted quality control checks and provide feedback to staff completing pre-screening interviews, and reviewed cases after US Citizenship and Immigration Services adjudication interviews.
- Conducted annual training of more than 150 staff on the US Refugee Admissions Program processing updates and contributed to the development of departmental training procedures and their implementation.
- Conducted resettlement interviews in sub-Saharan Africa with refugee applicants to collect biographical information and establish refugee claims in a non-confrontational, objective and dignified manner.
- Conducted file reviews to accurately update the database while paying close attention to detail in accordance with the US Department of State and Department of Homeland Security Standard Operating Procedures.
Teller and Cash Management Officer
Family Bank Limited
Nairobi, Kenya
09.2013 - 10.2016
- Processed at least 150 customer transactions daily including cash and check deposits, cash withdrawals and banker's check issuance promptly, minimizing wait times.
- Maintained cash drawer accuracy for 4 tellers by conducting regular audits and implementing effective cash handling practices.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Performed cash foreign currencies exchange transactions including US Dollars, Euros and British Pounds.
- Facilitated money transfer services for customers including Swift, RTGS, Mobile money wallets, Western Union and MoneyGram.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Conducted regular audit of teller transactions on customer accounts with the aim of mitigating money laundering and fraud in the bank's operations.
Education
Bachelor of Science - Planning and Management
Kenyatta University
Nairobi, Kenya 01.2008 - 01.2012
Skills
Relationship management
Timeline
Senior Resettlement Specialist
Church World Service / Resettlement Support Centre
05.2018 - 03.2025
Teller and Cash Management Officer
Family Bank Limited
09.2013 - 10.2016
Bachelor of Science - Planning and Management
Kenyatta University
01.2008 - 01.2012
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