Elvis Kiplangat

Work History

Data Entry Clerk

Www.upwork.com

Remote job

12.2022 - 10.2024

Admin & Customer Support
AI Services
Grunt Work
Location-Based Jobs
Transcription Gigs
Native Language Jobs
Finance & Accounting
Hiring & Management
Sales & Marketing
Work & Career
Data entry.
Completed data entry tasks with accuracy and efficiency.
Organized, sorted, and checked input data against original documents.
Created and maintained data entry logs to track data entry activities.
I followed established procedures to enter and process data correctly.
Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Sorted documents and maintained an organized filing process.
Increased data retrieval speed by implementing effective file organization systems.
Improved data accuracy by meticulously reviewing and updating customer information.
Assisted in the development of a new data entry protocol, leading to improved data integrity.
Supported successful audit processes by providing accurate and timely data reports.
Supported marketing efforts by accurately entering customer data for targeted campaigns.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Compare transcribed data with source documents to detect and correct errors.
Developed and implemented data entry operations.
Created spreadsheets for more efficient recordkeeping.
Analyzed current data records to provide detailed reports.
Conducted audits of existing data entry processes.
Used computer software to store and retrieve data.
Managed and organized documents for data entry tasks.
Improved team efficiency, training new staff on data entry protocols and software.
I followed established procedures to enter and process data correctly.
Sorted documents and maintained an organized filing process.
Assisted in the development of a new data entry protocol, leading to improved data integrity.
Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Verified the accuracy of data entered into the system to produce error-free reports.

Customer Service Assistant

Emminet Electronics

Nairobi

09.2022 - 12.2022

Customer Assistance & Product Knowledge
Greeted customers and provided in-depth product information to assist them in making informed purchasing decisions
Actively listened to customer needs, offering personalized product recommendations
Guided customers through technical specifications of electronics products like phones, laptops, and home appliances.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Analyzed customer feedback to identify areas for improvement.
Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Trained new employees on company procedures, products, and best practices in customer service.
Contributed to sales growth by up-selling additional products or services when appropriate.
Achieved high levels of accuracy when processing transactions and orders, which led to reduced errors and increased customer satisfaction.
Refunded money and adjusted bills to resolve customer service or billing complaints.
Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Utilized problem-solving skills to address customer queries and complaints.
Maintained a clean and organized work environment to maintain customer safety.
Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
Collaborated with team members to improve overall customer experience and boost company reputation.
Assisted customers with product selection, providing detailed information on features and benefits.
Provided exceptional support during peak hours as well as holidays and special events.
Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
Streamlined the customer service process for increased efficiency and faster response times.
Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Answered customer questions about product availability and shipment times.
Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.

Distribution Platoon Leader

Multichoice Kenya

Bomet

03.2022 - 09.2022

Sales and Distribution
Meet Monthly Targets
Direct Sales Force Management
Dealer, Mom, and Pops and Partners and Management
Daily Run-Rate Insurance
Business As Usual Activities
Executing weekend, holiday, and event sales
Operating clarity services to customer decoders issued for swap.
Increased operational readiness by maintaining accurate inventory records and conducting regular audits of all equipment and supplies.
Managed a team of 30+ personnel, ensuring proper training, performance evaluations, and adherence to safety protocols.
Developed strong relationships with external vendors and suppliers to improve communication and streamline procurement procedures.
Established robust lines of communication between the platoon and higher headquarters, ensuring essential information was disseminated accurately and efficiently.
Provided clear guidance and direction during high-stress situations, contributing positively towards mission-critical objectives being achieved under challenging circumstances.
Demonstrated exceptional decision-making skills in fast-paced environments, leveraging available resources effectively while prioritizing time-sensitive tasks.
Conduct regular risk assessments to identify potential obstacles within the supply chain, taking proactive steps to mitigate any issues before they impact operations.
Conducted regular performance reviews for subordinates, providing feedback on areas for improvement and recognizing outstanding achievements when appropriate.
Planned and coordinated tactical movements of personnel and equipment.
Monitored and assessed mission progress and provided updates to the command.
Created contingency plans to address unexpected tactical scenarios.
Conduct regular risk assessments to identify potential obstacles within the supply chain, taking proactive steps to mitigate any issues before they impact operations.
Coordinated with other platoon leaders to develop collaborative strategies for improving overall distribution capabilities across the organization.
Maintained high standards of professionalism in all areas of responsibility, serving as a positive role model for subordinates and peers alike.

Loan Approval Officer

Premier Credit Kenya LTD.

Nairobi

01.2021 - 03.2022

Loan Appraisals
Recommend loan approvals and denials based on customer loan application reviews
Credit Administration
Analyzed the applicant's financial status, credit, and property evaluation to determine the feasibility of granting a loan and ensuring timely repayment and recovery.
Set up and complete loan submission packages.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
Developed and maintained relationships with customers and loan officers to establish a smooth loan process.
Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Conducted periodic reviews of loan agreements to identify and rectify discrepancies.
Developed and maintained strong relationships with clients, resulting in increased repeat business.
Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
Managed portfolio of loan applications, ensuring compliance with regulatory standards and minimizing financial discrepancies.
Conducted detailed risk assessments for loan applications, leading to a reduction in defaults.
Improved loan processing efficiency by streamlining documentation and communication procedures.
Streamlined workflow processes for increased productivity within the team while maintaining high-quality output.
Reduced processing time for loan applications by implementing an organized filing system.
I achieved high client satisfaction scores by resolving queries and concerns promptly.
Managed multiple loans simultaneously, ensuring the timely completion of each task assigned without compromising compliance or quality standards.
Improved customer satisfaction by providing timely updates and clear communication throughout the loan application process.
Developed and maintained relationships with customers, lenders, and other third parties.
Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
Evaluated loan requests and documents to verify accuracy and completeness.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Assessed loan portfolios for compliance with underwriting policies.
Identified opportunities to cross-sell and upsell loan products to customers.
Proactively identified solutions for customers experiencing credit issues.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Conducted credit analyses on applicants to assess risk levels before approval decisions.
Analyze credit reports to determine the eligibility of applicants and capacity for loan products.

Camp Clerk

Elite Earthmovers LTD.

Narok

07.2019 - 12.2021

Preparation of Daily progress report
Preparation of subcontractors' IPCs
Production of Inward and outward registers
Preparation of Weekly and Monthly payrolls.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Maintained filing system and organized customer documents for easy retrieval of information.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Improved response times to customer inquiries, implementing a new filing system for quicker access to information.
Supported executive decision-making by providing detailed reports and summaries of office activities.
Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Improved office efficiency by digitizing paper files and organizing digital records.
Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Process incoming and outgoing mail and packages according to established procedures.
Created and maintained detailed records of all office activities.
Reviewed files, records, and other documents to obtain information to respond to requests.
Informed and supported business leaders through consistent communication and administrative support duties.
Compiled and analyzed data to produce reports.
Supported staff on special assignments and ad hoc projects.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Enhanced office organization with regular maintenance of files, records, and supply inventory.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
Trained new clerks on company procedures and software tools, effectively contributing to their integration into the team.
Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients promptly.
Streamlined document retrieval, meticulously filing documents both physically and electronically.
Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Assisted in budget preparation to ensure financial efficiency within the department.
Enhanced customer service with timely and accurate information when handling inquiries.

Project Supervisor

BEST-Field Engineering and Supplies Ltd.

Kericho

01.2019 - 06.2019

Preliminary planning of the following projects
Provision of supervision services during project implementation.
Coordinated and directed activities for the $80000 project.
Supervised the work of 50 team members, offering constructive feedback regarding work performance.
Partnered with project team members to identify and quickly address problems.
Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
Conducted thorough research to make informed decisions regarding resource allocation and budgeting constraints during project planning stages.

Attache/Intern

Kericho County Government

Kericho

10.2018 - 12.2018

Department of Public Works Roads and Transport
Production of BQs
Preparation of inspection reports
Baseline survey for various projects for monitoring & evaluation.
Sorted and organized files, spreadsheets, and reports.
Prepared project presentations and reports to assist senior staff.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Summary

Overview

Work History

Data Entry Clerk

Customer Service Assistant

Distribution Platoon Leader

Loan Approval Officer

Camp Clerk

Project Supervisor

Attache/Intern

Education

GED -

High School Diploma -

High School Diploma -

High School Diploma -

Skills

Timeline

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