ELVIS KIMANI
Summary
Dynamic IT professional with hands-on experience at the National Transport and Safety Authority, excelling in network configuration and technical support. Proven ability to enhance system reliability and user satisfaction through effective troubleshooting and proactive issue resolution. Skilled in Python programming and committed to delivering exceptional customer service in fast-paced environments.
Overview
1
1
year of professional experience
Work History
IT Intern
National Transport and Safety Authority (NTSA)
08.2024 - Current
- Configured and optimized network settings to support secure, uninterrupted connectivity, enhancing system reliability across departments.
- Resolved IT service issues by diagnosing hardware and software malfunctions, reducing downtime and improving user productivity.
- Delivered end-user support and training on key software applications, boosting staff efficiency and reducing recurring support requests.
- Conducted system troubleshooting and issue escalation to ensure rapid resolution, improving internal response times and service quality.
- Installed and maintained hardware and software infrastructure, ensuring compliance with IT standards and reducing system failure rates.
- Upgraded outdated systems with latest software and security patches, strengthening data protection and network integrity.
IT Attaché
National Transport and Safety Authority (NTSA)
05.2024 - 08.2024
- Executed daily technical support operations, improving response efficiency and maintaining consistent IT service delivery.
- Applied newly acquired IT knowledge in real-world tasks, demonstrating adaptability and contributing to team solutions.
- Assisted in managing service requests by prioritizing IT tasks, enhancing workflow and turnaround time.
- Delivered prompt and professional responses to technical inquiries, reinforcing user trust and satisfaction.
- Identified and resolved basic IT support issues proactively, minimizing disruptions and supporting business continuity.
Education
Bachelor of Science - Information Technology
KCA University
11.2024
Kenya Certificate of Secondary Education -
Kipipiri School
11.2019
Skills
- Network configuration and management
- Technical support and troubleshooting
- Hardware installation and maintenance
- Software installation and upgrades
- IT helpdesk support
- Python programming
- Java programming
- HTML/CSS web development
Career Strengths
- Analytical Thinking & Problem-Solving: Effectively identifies, analyses, and resolves technical issues to maintain seamless IT operations.
- Critical Thinking & Decision-Making: Evaluates system challenges and executes informed solutions to improve IT functionality.
- Attention to Detail & Accuracy: Ensures accurate system configuration, software updates, and documentation for operational reliability.
- Team Collaboration & Leadership Skills: Collaborates with IT teams and end-users, supporting shared goals and efficient task execution.
- Communication & Interpersonal Skills: Clearly conveys technical information to users and colleagues, ensuring smooth issue resolution.
- Time Management & Organization: Manages multiple IT tasks efficiently, meeting deadlines and maintaining service quality.
- Adaptability & Flexibility: Quickly adapts to new technologies, work environments, and user support needs under pressure.
Languages
- English - proficient
- Swahili- proficient
References
References available upon request.
Timeline
IT Intern
National Transport and Safety Authority (NTSA)
08.2024 - Current
IT Attaché
National Transport and Safety Authority (NTSA)
05.2024 - 08.2024
Bachelor of Science - Information Technology
KCA University
Kenya Certificate of Secondary Education -
Kipipiri School
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