Languages
Elsy Mongina
Human Resource
Nairobi, Nairobi Province
Summary
Dynamic professional with a proven track record at Jamester Beauty Salon, excelling in staff management and operations. Recognized for enhancing customer satisfaction through effective problem-solving and team collaboration. Proficient in HR software and skilled in strategic planning, fostering a productive work environment while achieving hiring goals.
Ambitious Human Resources Intern pursuing Diploma in Human resource management and trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Professional with experience in managing cyber cafe operations. Skilled in customer service, technical support, and computer maintenance. Strong focus on team collaboration and achieving results, adapting to changing needs. Known for reliability, problem-solving abilities, and excellent communication skills. Prepared to contribute effectively in fast-paced environment.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Supervisor
Jamester Beauty Salon
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Human Resources Intern
Aga Khan University Hospital
10.2024 - 01.2025
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
Cyber Cafe Attendant
Gig Republic Cybercafe
04.2022 - 02.2023
- Maintained an organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
- Assisted in promoting special events or discounts available at the cyber cafe, attracting new customers and increasing overall awareness of the business offerings.
- Provided training to new staff members, sharing best practices for maintaining high standards of performance within the role.
- Contributed to a positive work atmosphere by collaborating effectively with colleagues and assisting in team efforts when needed.
Education
Diploma in Human Resource Managament - Human Resources Management
Kenya Institute of Management
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate - Computer And Information Systems
Gig Republic Cyber Cafe
Nairobi, Nairobi Province, Kenya 04.2001 -
Course - Virtual Assistant
Alison
Remote 04.2001 -
High School Diploma -
Riooga Secondary School
Nyamira, Siaya District, Kenya 04.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Staff discipline
Schedule development
Applicant screening
Form management
File management
Background checks
Data entry
HR software proficiency
Record preparation
Payroll processing
Interviewing techniques
New hire processes
Workplace diversity awareness
Visitor assistance
Decision-making
Active listening
Team building
Customer relationship management
Recruitment management
Relationship building
Team collaboration
Human resources support
Personnel management
Documentation and recordkeeping
Complaint handling
Self motivation
New hire onboarding
Time management
Teamwork and collaboration
Problem-solving abilities
Microsoft office
Recruitment
Adaptability
Interpersonal skills
Organizational skills
Attention to detail
Candidate validation
Document scanning
communication
Interests
Social media management
Art
Interior designs
learning new languanges
I am currently learning spanish and japanese through duolingo during my free time its not much but am sure it will help me
Timeline
Human Resources Intern
Aga Khan University Hospital
10.2024 - 01.2025
Supervisor
Jamester Beauty Salon
02.2024 - Current
Cyber Cafe Attendant
Gig Republic Cybercafe
04.2022 - 02.2023
Diploma in Human Resource Managament - Human Resources Management
Kenya Institute of Management
04.2001 -
Certificate - Computer And Information Systems
Gig Republic Cyber Cafe
04.2001 -
Course - Virtual Assistant
Alison
04.2001 -
High School Diploma -
Riooga Secondary School
04.2001 -