Summary
Overview
Work history
Education
Skills
Certification
Referees
Key Achievements
Timeline
Elsie Rachel Agunda

Elsie Rachel Agunda

Nairobi

Summary

I am a dedicated health care professional with expertise in quality management systems and regulatory compliance having worked at the now defunct NHIF for 7 years in the capacity of a quality assurance officer under the pre-authorisation of requests and claims management department. While undertaking my duties, I demonstrates proficiency in MS Word and excelled in quality inspection, audit conducting, and customer service. I am highly skilled in focused multitasking and implementing quality control protocols to ensure high standards of the healthcare system operations. Finally, I am committed to leveraging skills for continuous improvement and operational efficiency and excellence.

Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.

Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Overview

27
27
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Quality Assurance Officer II

NATIONAL HEALTH INSURANCE FUND
Nairobi, Nairobi
06.2018 - 10.2025
  • Authorisation of online LOU’s
  • Claims processing
  • Targetted Surveillance in HCPS
  • Conformance to quality standards of Health Care-Auditing of patient’s file
  • Timely handling of customer care related issues

RN/RM in a Medical/Surgical Unit

Aga Khan University Hospital
01.2016 - 01.2018
  • Development and implementation of individualised treatment plans for patients
  • Ensure quality care by carrying out nursing audits
  • Ensure prompt patient safety and excellent customer care
  • Princess Zahara Ward

Midwife Lead Clinic – Eves Mama Birth Center
Kilimani
08.2015 - 01.2016
  • Safe delivery of mothers in a pool birth which is a new technology in mid-wifery
  • Offered Lamaze training to expectant mothersure

Nursing Sister

Ministry of Health, Lesotho, S.A.
02.2008 - 07.2011
  • Primary reproductive health care worker
  • Cliton Health Initiative

Senior Staff Nurse

The Nairobi Hospital
03.1999 - 01.2008
  • In-Charge of a shift playing team leader role
  • Mentoring of Junior Staff Nurses and student nurses
  • Carrying out audits to improve on quality health care
  • Supervision and planning of duty roster for employees under my unit
  • Ensure care plans are followed and implemented to the letter
  • Ensure proper and accurate documentation of nursing services rendered

Education

Bachelor of Science in Nursing -

Aga Khan University Hospital
01.2005 - 01.2007

Diploma Registered Midwife -

The Mater Misericordiae Hospital
01.1998 - 01.1999

Diploma Registered Nurse -

CicelyMc Donnell School of Nursing
01.1994 - 01.1997

Skills

  • Proficiency in MS Word
  • Quality inspection competence
  • Focused multitasking
  • Customer Service
  • Regulatory compliance knowledge
  • Audit conducting
  • Quality Management Systems
  • Quality control protocols

Certification

  • 2019: Customer Care Training under NHIF
  • 2013: Lamaze Certificate in Child Birth Educator
  • 2012: Reproductive Health at Amref

Referees

  • Evelyn Osinde, In-charge Nurse Endoscopy Unit, Nairobi Hospital +254722850289 evelynosinde@gmail.com
  • Archibald Munyoki, Senior Registration & Compliance Officer, SHA +254722857428 archibald.munyoki@sha.go.ke
  • Elizabeth, Nduta Ndungu, Group Tax Manager, Equity Group Holdings +25472079013 elizabethndungu1@equitybank.co.ke

Key Achievements

21 Oct 2020 Key Speaker on Breast Cancer Programme Webinar by NHIF

Timeline

Quality Assurance Officer II - NATIONAL HEALTH INSURANCE FUND
06.2018 - 10.2025
RN/RM in a Medical/Surgical Unit - Aga Khan University Hospital
01.2016 - 01.2018
- Midwife Lead Clinic – Eves Mama Birth Center
08.2015 - 01.2016
Nursing Sister - Ministry of Health, Lesotho, S.A.
02.2008 - 07.2011
Aga Khan University Hospital - Bachelor of Science in Nursing,
01.2005 - 01.2007
Senior Staff Nurse - The Nairobi Hospital
03.1999 - 01.2008
The Mater Misericordiae Hospital - Diploma Registered Midwife,
01.1998 - 01.1999
CicelyMc Donnell School of Nursing - Diploma Registered Nurse,
01.1994 - 01.1997
Elsie Rachel Agunda