Elsie Mwendwa Gitonga
Corporate Trainer
Nairobi
Summary
I am seeking a position in Corporate Training/Education&Development/ Learning &Development in a growing organization preferably in a business division. I am seeking to leverage my extensive training and coaching experience to design and deliver impactful learning programs within a forward-thinking organization. Committed to fostering a culture of continuous development and growth, I aim to drive individual and organizational success through personalized support and strategic guidance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Specialist
GrainConnect
3 2022
- Develop and deliver impactful programs on various topics, enhancing workforce knowledge and skills
- For both HQ and Field team
- Train trainers on technical aspects of agriculture, improving overall team expertise
- Design and create engaging training materials for diverse learning methods, including in-house apps and SOPs, ensuring effective training delivery to ensure smooth operations
- Evaluate and enhance training programs based on data-driven insights
- Analyze training needs and align programs with organizational goals, including SOP drafting and training for optimized task flow
- Maintain detailed records of training activities for accurate documentation.
Trainer- Digitization
Ministry of Lands
02.2020 - 12.2021
- Train data clerks on data input and management; from physical files to the ministry database
- Train team leads to ensure the flow of work and correct information has been received by sub-teams
- Work closely with ministry officials to Identify data types and categories to improve existing systems
- Prepare training structure, materials, and presentation for the planned digitization county rollout, the first county sampled Muranga
- Compile, verify accuracy, and sort information according to guidelines by the ministry
- Ensure quality, clarity, and integrity of data allowed into the database
- Review data for deficiencies or errors, correct any incompatibilities, and check the output
- Continually check data quality to ensure an efficient and user-friendly system in line with the ministry’s objective to digitize all its operations.
Training Coordinator
Cemex Holdings ltd.
04.2017 - 01.2020
- Trained contractors, site teams, and clients on product usage following Emmedue (M2) Technology guidelines, ensuring thorough understanding and application
- Led staff training on product knowledge, customer care, and social media usage, enhancing team capabilities
- Coordinated technical team activities, ensuring efficient workflow and reporting to the Technical Director
- Developed and conducted impactful marketing events and presentations, supporting company's marketing efforts
- Managed client portfolios, ensuring retention and acquiring new clients through effective training and customer care
- Assisted in identifying potential business opportunities and enhancing project implementation through comprehensive training and project analysis.
Education and Development officer
Edulink International College
02.2015 - 03.2017
- Conducted training sessions for marketing agents and representatives on school products and principles, ensuring they were equipped to represent the college accurately during field days
- Developed and delivered training on effective presentation skills for meetings, luncheons, marketing exhibitions, and career days to enhance communication and engagement
- Provided sales and marketing training, including setting up strategies, implementation, and impact analysis
- Led training sessions on executing college marketing activities like open days, exhibitions, mall activations, and regional visits
- Conducted customer service training to ensure the team delivered exceptional service, starting from the moment customers entered the college premises
- Facilitated training programs for application and registration processes, guiding students through each stage and ensuring document compliance to streamline the enrollment process
- Implemented training protocols for maintaining admissions and customer inquiry records, conducting occasional analyses to identify trends, customer needs, and areas for service improvement
- Offered training on course offerings and guided clients through informed course choices based on updated information and individual preferences
- Led training initiatives on marketing research techniques within the education sector, including interviewing, questionnaire distribution, competitor analysis, and identifying industry trends to inform college strategy and messaging.
Customer Service
Viportal Forex Brokers Limited
07.2014 - 12.2014
- Trained customer service staff in handling inquiries, complaints, and compliments to improve the overall customer experience
- Provided training on effectively marketing the company's products and services to enhance customer engagement and drive sales
- Developed and delivered training programs to guide customers on company policies, products, requirements, and investment procedures
- Implemented training for opening investing accounts and managing customers' portfolios, ensuring staff had the necessary skills to effectively facilitate these processes.
Customer service and EMV trainer
Barclays Bank of Kenya
03.2014 - 06.2014
- Developed and executed a comprehensive training program for customers on the usage, benefits, and maintenance of EMV (Europay, MasterCard, and Visa) cards, ensuring a smooth transition and understanding of the new technology
- Promoting e-channels at the bank
- Data management for KYC department.
Skills
Training Program Development
Onboarding Programs
Virtual Training
Technical training
Performance Assessment
Learning Management Systems
Employee Development
Project Implementation
Job training
Training Program Design
Employee Coaching
Leadership training
Project Management
Interpersonal Skills
Linkedin Webpage
http://www.linkedin.com/in/elsie-gitonga
Educational Professional Skills
- 2012-2018, Certified Public Accountants (CPA), Section 1-6 completed
- 2010-2014, BSc. Project Planning & Management, Second Class, upper division. Moi University
- 2004-2008, Kenya Certificate of Secondary Education (B+), St Marys Girls’ high school (Igoji)
Certification
• Financial Management and Accounting; CPA • Fully trained in Professional Ethics via CFI and CPA • Project management – project cycle, project evaluation and financing, monitoring and evaluation, implementation and execution of plans; product innovation and development; research; data analysis; marketing. • Customer service – customer data management; customer centricity and retention; top-notch customer experience. Trained at Horizon contact centre (Jan 2015 batch). • Proficiency in computer applications; Excel (CFI certified), PowerPoint, QuickBooks, and Ms Projects. • Systems used; EDMS, Goggle office space, Teams, and office 365.
Attributes
- Excellent Communication: Demonstrated ability to convey information clearly and effectively to trainees.
- Strong Presentation Skills: Proficiency in presenting training materials in an engaging and informative manner.
- Training Development: Experience in designing and developing training programs that meet specific learning objectives.
- Interpersonal Skills: Ability to build rapport with trainees and create a positive learning environment.
- Coaching Ability: Demonstrated aptitude in providing personalized support and guidance to individuals, nurturing their skills, and cultivating their professional growth.
- Adaptability: Flexibility to adjust training methods to suit different learning styles and needs.
- Subject Matter Expertise: In-depth knowledge of the subjects being taught, allowing for thorough understanding and effective training delivery.
- Problem-solving Skills: Capability to identify issues during training and find creative solutions to overcome challenges.
- Organizational Skills: Ability to manage multiple training tasks and responsibilities efficiently.
- Technology Proficiency: Familiarity with training tools and platforms to enhance training delivery.
- Feedback Assessment: Skill in evaluating training effectiveness and implementing improvements based on feedback.
References
- Glory Mugambi, HR Manager, GrainConnect Limited, P.O. Box 21091-00505, Nairobi, +254 710 595 474, glory@gror.io
- Musa Okwemba, Team Manager, Safaricom call center, P.O. Box 66221-00800, Nairobi, +254 726 819 860, mokwemba@safaricom.co.ke
- Paul Thairu, Accounts/personnel manager, Cemex Holdings Ltd., P.O. Box 45155-00100, Nairobi, +254 713 035 149, paul@cmax.co.ke
Timeline
Trainer- Digitization
Ministry of Lands
02.2020 - 12.2021
Training Coordinator
Cemex Holdings ltd.
04.2017 - 01.2020
Education and Development officer
Edulink International College
02.2015 - 03.2017
Customer Service
Viportal Forex Brokers Limited
07.2014 - 12.2014
Customer service and EMV trainer
Barclays Bank of Kenya
03.2014 - 06.2014
Training Specialist
GrainConnect
3 2022