Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ELSIE KARIUKI

Embu

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Branch Manager

Nawiri Sacco
02.2020 - 06.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Operations Officer

Nawiri Sacco
05.2019 - 01.2020
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.

Customer Service Representative

Kenya Women Microfinance Bank
03.2017 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Commerce - Accounting And Finance

Dedan Kimathi University of Technology
Nyeri
04-2017

Skills

  • Excellent time management skills
  • Customer relationships
  • Customer service
  • Admin support
  • Data entry
  • Social media Management

Certification

  • CPA - Certified Public Accountant
  • Virtual Assistant, ALX Africa - April 2024

Timeline

Branch Manager

Nawiri Sacco
02.2020 - 06.2023

Operations Officer

Nawiri Sacco
05.2019 - 01.2020

Customer Service Representative

Kenya Women Microfinance Bank
03.2017 - 04.2019

Bachelor of Commerce - Accounting And Finance

Dedan Kimathi University of Technology

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ELSIE KARIUKI