Elsie Kariuki

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Set up virtual Zoom meetings, invited guests, and disseminated agendas.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Conferred with customers by telephone, chat, or email to provide information.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.

Key Achievements:

• Provided comprehensive administrative support to clients, including managing calendars, scheduling meetings, and organizing digital files.
• Developed and executed social media strategies, increasing client engagement and brand visibility.
• Assisted in project coordination, ensuring timely delivery and adherence to project milestones.

• Supervised a team of 6 administrative staff, ensuring efficient execution of department tasks.
• Prepared detailed reports, presentations, and official documents for internal and external use.
• Created, managed, and distributed normal daily and ad hoc reports to the business.

Key Achievements:

• Reduced customer complaints by 30% through an escalated grievance resolution procedure.
• Streamlined customer service department operations by introducing a series of rigorous training sessions.
• Retained big corporate clients by providing them with incentives and discounts.