ELOSY KINYA GUANTAI

• Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
• Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
• Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
• Implemented system upgrades for improved functionality and increased security measures.
• Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
• Developed comprehensive documentation for IT policies, procedures, and best practices, enhancing knowledge sharing among team members.
• Served as a liaison between IT department and end-users during system implementations, ensuring clear communication of project goals and expectations.
• Participated in assisting in the development of disaster recovery strategies for IT systems.
• Established preventative maintenance schedules for equipment, reducing unplanned downtime associated with failures or malfunctions.
• Streamlined IT processes by developing and implementing efficient workflow procedures.
• Increased user satisfaction with effective communication and prompt resolution of support tickets.
• Improved network security by performing routine vulnerability assessments and implementing appropriate countermeasures.

Offered End User support to the Peek Technology Software that was used in implementing the Visual impact project in Meru County a program by CBM implemented by the AIC Health Ministries.

• Reduced safety hazards by conducting thorough inspections and identifying potential risks.
• Identified areas for improvement through comprehensive analysis of inspection data.
• Enhanced inspection accuracy by implementing standardized procedures and guidelines.
• Streamlined communication between departments, facilitating timely updates on inspection progress.
• Maintained detailed records, ensuring accurate documentation of all inspection results.
• Identified repair and upgrade requirements needed to meet safety and quality standards.