Elosy Kinya Gitonga
Front Office Professional
Mombasa
Summary
Dynamic and results-oriented Front Office professional with over 10 years of experience in hospitality Operations. Skilled in guest relations, front office operations, reservations, and team supervision. Recognized for leadership, problem-solving, and delivering exceptional customer service. Proficient in hotel management software including Fidelio, Opera, IDS, and Hotel Core.
Overview
17
17
years of professional experience
4
4
Certifications
1
1
Language
Work History
Front Office Supervisor
Prideinn Flamingo Beach Resort & Spa
09.2023 - Current
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Receptionist / Cashier/Night Auditor Reliever
PrideInn Flamingo Beach Resort & Spa
04.2022 - 09.2023
- Managed reception, reservations, cashiering, and night audit
- Resolved guest complaints and ensured excellent customer satisfaction
- Check -in check out process.
HOD Front Office
Mawenzi Hotels Kenya Ltd.
01.2021 - 03.2022
- Oversaw front office operations including staff supervision, reservations, and billing
- Developed and implemented standard operating procedures for front office
Front Office
City Blue Hotels & Suites
09.2018 - 04.2020
- Receptionist.
- Cashiering.
- Reservations.
- Switchboard.
- Night Auditing.
Receptionist/ Cashier
Hotel Englishpoint
08.2016 - 12.2017
- Check-in Check out Process.
- Reservations.
- Night Auditing.
- Guest Relations.
Secretary to the Director
Valesco Holdings Ltd.
03.2016 - 08.2016
- Reconciling business accounts.
- Book Keeping.
- Receiving and replying mails.
- Booking appointments for the boss.
Guest Service Attendant
Diani Reef Beach Resort and Spa
10.2009 - 08.2010
- Ushering in guests.
- Check-in and Check-out Procedures.
- Cashiering functions.
- Making reservations.
- Guest Relations Functions.
- Switchboard Operations.
Education
Certificate - Front Office Operations
Kenya Utalii College
09-2009
Kenya Certificate of Secondary Education - undefined
KIINI SECONDARY SCHOOL
01-2006
Kenya Certificate of Primary Education - undefined
KIINI PRIMARY SCHOOL
01-2002
Skills
Front Office Operations & Management
Guest Relations & Customer Service Excellence
Cashiering, Reservations & Switchboard Operations
Night Audit, Revenue & Credit Control
Supervisory Skills & Staff Training
Microsoft Office Suite & Hotel Information Systems
Accomplishments
- Certificate in Community-Based First Aid – Kenya Red Cross
- Multiple Employee Recognition Awards: Best Employee, Employee of the Month, Best Supervisor, Star of the Year
- Recognized for exemplary work in supervisory and front office management
Certification
Hotel In-house Training – Certificate in Supervisory Skills (Basic Level.)
Interests
Reading, Mentoring, Taking positions of responsibility
Timeline
Kenya Utalii Colege - Certificate in Hospitality Sales & Marketing.
03-2026
Kenya Utalii College - Certificate in Supervisory Skills(Advanced level)
03-2024
Front Office Supervisor
Prideinn Flamingo Beach Resort & Spa
09.2023 - Current
Kenya Utalii College- Certificate in Supervisory Skills (Basic level)
04-2023
Hotel In-house Training – Certificate in Supervisory Skills (Basic Level.)
02-2023
Receptionist / Cashier/Night Auditor Reliever
PrideInn Flamingo Beach Resort & Spa
04.2022 - 09.2023
HOD Front Office
Mawenzi Hotels Kenya Ltd.
01.2021 - 03.2022
Front Office
City Blue Hotels & Suites
09.2018 - 04.2020
Receptionist/ Cashier
Hotel Englishpoint
08.2016 - 12.2017
Secretary to the Director
Valesco Holdings Ltd.
03.2016 - 08.2016
Guest Service Attendant
Diani Reef Beach Resort and Spa
10.2009 - 08.2010
Kenya Certificate of Secondary Education - undefined
KIINI SECONDARY SCHOOL
Kenya Certificate of Primary Education - undefined
KIINI PRIMARY SCHOOL
Certificate - Front Office Operations
Kenya Utalii College
References
1. Emma Isika
Human Resource Manager ,
Prideinn Flamingo Beach Resort & Spa.
Tel: +254 720 989043
2. Ephraim Emodo,
Former Front Office Manager,
Prideinn Flamingo Beach Resort & Spa.
+254 722 745417
3.Joseph Oteko
General Manager,
Mawenzi Hotels Ltd.
+254 717 454413