Summary
Overview
Work History
Education
Skills
Language
Interests
Timeline
Generic

ELLENAH MBURU

Financial Sales
Nairobi,Kenya

Summary

Experienced Sales representative and freelance writer adept in customer service, writing skills, and sales. Result oriented sales representative engaging customers to build rapport and successfully closing sales to build and maintain professional relationships to increase profitability and drive business results. Outside sales specialist with strengths in negotiations, e-commerce, and customer service. Committed to delivering exceptional customer service by building customer relationships, employing service-oriented behavior, understanding customer needs, and providing customized solutions to build loyalty. Dedicated customer service professional bringing top notch skills in oral and written communication, analytical problem-solving skills, active listening, and interpersonal skills. Moreover, a writer with proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines, and client satisfaction. Possessing excellent communication skills with knowledge of service delivery, time management skills and proven multitasking abilities.

Overview

6
6
years of professional experience

Work History

Freelancer

  • Handling multiple orders while prioritizing urgent and high impact work
  • Developed customized solutions to address unique client needs, resulting in repeat business and referrals
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization
  • Researched and identified innovative solutions to acquire resources and meet customer needs
  • Evaluated customer needs and feedback to drive product and service improvements
  • Conducted regular reviews of operations and feedback and identified areas for improvement
  • Collected, arranged, and input information into database system
  • Developed effective improvement plans in alignment with goals and specifications.

Direct Sales Representative

KCB Bank
10.2022 - 05.2023
  • Managed portfolio quality of various customers while effectively ensuring minimal defaults and improving overall asset quality
  • Spearheaded successful expansion of customer base, resulting in 30% increase in number of customers
  • Improved customer inquiry response time by implementing efficient procedures, resulting in 30% resolution time reduction and increased customer satisfaction
  • Mobilized deposits of around Ksh 1 million per month and increased loan book by at least 2 million per month to expand bank's portfolio
  • Achieved 15% growth in deposits and 20% increase in loan book, significantly boosting bank's portfolio
  • Ensured strict adherence to sector's policies and procedures.
  • Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities

Industrial Attachment

KCB Bank
01.2020 - 04.2020
  • Reviewed loan documents and account opening documents to ensure accuracy and compliance with industry standards
  • Managed and organized accounts payable and receivable files, ensuring easy access and efficient financial record-keeping
  • Improved customer inquiry response time by implementing efficient procedures, resulting in 10% resolution time reduction and increased customer satisfaction
  • Prepared ATM printout documents, printed ATMs and managed and organized the records efficiently to enable easy access and organized record-keeping
  • Reviewed financial statements and customer documentation to ensure accuracy and compliance with bank's standards.

Munyambu Farmers Pride

01.2019 - 04.2019
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Demonstrated creativity and resourcefulness through development of innovative solutions
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Managed time efficiently in order to complete all tasks within deadlines
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Munyambu Farmers Pride

01.2018 - 04.2018
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Developed strong communication and organizational skills through working on group projects
  • Organized and prepared workstations and materials needed for operations to maximize productivity
  • Resolved problems, improved operations by managing over 50 customers per day and provided exceptional service.

Shop Attendant

Bountiful M-Pesa Shop
12.2016 - 04.2017
  • Collected payment by cash or mobile money and used Point of Sale system to process transaction
  • Collaborated with management to implement strategies that improved workflow efficiency
  • Remained calm and composed in tense situations involving angry or upset customers
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems
  • Maintained clean and organized store environment for optimal working experience
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Education

Kenya Certificate of Secondary Education (K.C.S.E), Mean Grade B (Plain) - undefined

Cardinal Otunga Girls High School

Kenya Certificate of Primary Education (K.C.P.E), Mean grade 379 marks -

St. James A.C.K Academy Kimilili

Bachelor of Commerce (Finance Option), Second class Honors-Upper division -

Kabarak University

Skills

Use MS Office (MS Word, Excel, PowerPoint, Spreadsheet) and google driveundefined

Language

English, Kiswahili

Interests

Networking

Writing

Researching

Timeline

Direct Sales Representative

KCB Bank
10.2022 - 05.2023

Industrial Attachment

KCB Bank
01.2020 - 04.2020

Munyambu Farmers Pride

01.2019 - 04.2019

Munyambu Farmers Pride

01.2018 - 04.2018

Shop Attendant

Bountiful M-Pesa Shop
12.2016 - 04.2017

Freelancer

Kenya Certificate of Secondary Education (K.C.S.E), Mean Grade B (Plain) - undefined

Cardinal Otunga Girls High School

Kenya Certificate of Primary Education (K.C.P.E), Mean grade 379 marks -

St. James A.C.K Academy Kimilili

Bachelor of Commerce (Finance Option), Second class Honors-Upper division -

Kabarak University

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ELLENAH MBURUFinancial Sales