Hi, I’m
Elkanah Mogaka
Nairobi, KENYA
Summary
C-level Marketing and Business Development Executive with over 26 years of accomplishment in the Hospitality Industry . Grows businesses by implementing cultural change, innovating brand strategies and exercising sales leadership to unlock growth opportunities.
Further, develops go-to-market strategies by focusing on customer buying processes. Skilled in identifying key business drivers while aligning objectives with consumer demands.
The applicant is a talented professional considered knowledgeable leader and dedicated problem solver. Brings years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
26
years of professional experience
Work History
Multimedia University
Part-time Lecturer
09.2022 - Current
Job overview
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Adventist LMS Guest House & Conference Centre
Marketing Executive
06.2016 - Current
Job overview
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
Adventist LMS Guest House & Conference Centre
Front Desk Receptionist
07.2001 - 06.2016
Job overview
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Keying in bookings accurately using reservation software, reducing conflicts or double bookings.
Helping Hand Africa Mission Of SDA Church (EA) LTD
Part-time Community Empowerment Programmes Manager
01.2004 - 08.2013
Job overview
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Sadili Oval Health Club
Front Desk Receptionist
01.2000 - 06.2001
Job overview
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sportsview Hotel
Front Office Receptionist
03.1998 - 11.1999
Job overview
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Education
Daystar University, Athi River, Machakos District, Kenya
Bachelor of Arts from Community Development
Kenyatta University, Thika Road, Nairobi Province, Kenya
Master of Arts from Community Development
07.2021
University of Eastern Africa, Baraton , Eldoret, Uasin Gishu, Kenya
MBA from Management And Marketing
08.2019
Skills
- Branding
- Sales Promotions
- Presentations
- Strong time management
- Customer Service
- Listening Skills
- Cash Handling
- Marketing Research and analysis
- Project planning and development
- Problem-solving skills
- Digital Marketing
- Project Management
Languages
English
Native language
English
Proficient
C2
REFERENCES
Babu Alfred Jared
Business Manager
Adventist LMS Guest House & Conference Centre
Mobile No. +254 722 976 523
Email: balfredjared@gmail.com
Dr. Gladys Nyachieo
Head of Sociology Department
Faculty of Social Science and Technology
Multimedia University
Mobile No. +254 722 719 874
Email: gnyachieo@mmu.ac.ke
Dr. Samuel Mwangi
Head of Sociology Department
School of Humanities and Social Sciences
Kenyatta University
Mobile No. +254 718 164 729
Email: mwangi.samuel@ku.ac.ke
Dr. Jackson Ongeta
Deputy Vice Chancellor, Finance
University of Eastern Africa, Baraton
Mobile No. +254 722 252 904
Email: ongetaj@ueab.ac.ke
Interests
I value Family Institution, Community service, and Religious activities
Timeline
Part-time Lecturer
Multimedia University
09.2022 - Current
Marketing Executive
Adventist LMS Guest House & Conference Centre
06.2016 - Current
Part-time Community Empowerment Programmes Manager
Helping Hand Africa Mission Of SDA Church (EA) LTD
01.2004 - 08.2013
Front Desk Receptionist
Adventist LMS Guest House & Conference Centre
07.2001 - 06.2016
Front Desk Receptionist
Sadili Oval Health Club
01.2000 - 06.2001
Front Office Receptionist
Sportsview Hotel
03.1998 - 11.1999
Daystar University
Bachelor of Arts from Community Development
Kenyatta University
Master of Arts from Community Development
University of Eastern Africa, Baraton
MBA from Management And Marketing
Similar Profiles
Nima AhmedNima Ahmed
Research Assistant at Multimedia UniversityResearch Assistant at Multimedia University
Tharsiniy RamasamyTharsiniy Ramasamy
PART-TIME LECTURER at Multimedia UniversityPART-TIME LECTURER at Multimedia University
IZAD ISMAILIZAD ISMAIL
DIRECTOR OF FOUNDATION at MULTIMEDIA UNIVERSITYDIRECTOR OF FOUNDATION at MULTIMEDIA UNIVERSITY