Elizabeth Yvonne Adhiambo
Nairobi
Summary
- Successful Customer care Specialist with 8+ years of experience addressing customer requests ,concerns and exceptional people skills. Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities.
- Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Excellent project management, communication and planning abilities.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
9
9
Certifications
1
1
Language
Work History
Experience Client Acquisition Officer
Safaricom PLC
01.2017 - Current
- Collaborate with cross-functional teams to draft project schedules and plans
- Perform gap and need analysis resulting in 95% success rate in job performance
- Utilize metrics that enabled continuous improvement
- Develop and influence customer enrollment strategies that result in increased participation, the end result is always 100% customer satisfaction
- Coordinate and conduct customer visits and meetings
- Generate new leads via sales promotions, out-marketing calls, seminars, actively building alliances and partnership with Agencies
- Keep abreast of market trends and competitor offerings and conduct regular market updates and follow-up activities for target customer groups
- Provide clients valuable information, they need to make an informed purchasing decision
- Ensure compliance with Safaricom PLC Policy and Standards, County and National government laws and regulations.
Resource Mobilization Coordinator
Governor’s Youth Oversight Board
09.2015 - 03.2016
- Was responsible for overall development, planning, coordination and management of public and private sector fundraising activities by mobilizing resources in support of youth programs within
- Nairobi County
- Evaluated the youth programs including analysis of all fundraising channels and marketing activities
- Encouraged the various companies and the business community to mentor the youth groups within the county and contributed towards their social entrepreneurship programs
- Established work plans, budget and monitored compliance of the resource mobilization section within the Board’s financial rules and policies
- Supported the development of high-quality proposals to be submitted both to institutional donors and to trusts and foundations, and participated on budget development.
University of Madras
11.2012 - 04.2013
- Conducted desk-research, wrote situational analyses and prepared relevant information as needed, to respond to bid opportunities
- Upheld the values, ethics and culture of Governor’s Youth Oversight Board and acted as an ambassador for the Board
- Information System Management, 2014
- Wakulima Market Research
- Analyzed and evaluated work performed by 3rd party merchandisers to ensure compliance of contractual agreement
- Developed monthly and quarterly scorecards to provide leadership timely and accurate information reflecting the state of the business.
Tamilnadu Veterinary and Animal Sciences University
04.2012 - 08.2012
Education
Master of Science - Bioinformatics
University of Madras
04.2011 - 01.2013
Bachelors of Science - Biochemistry
University of Madras
Kenya Certificate of Secondary Education - undefined
Recent Advances in Proteomics” - Biochemical Research, Clinical Trials
Loreto Kiambu Secondary School, National Institute of Ocean Technology, Vels University, Asan memorial College of Arts &Science, Dr.M.G.R. -Janaki College of Arts and Science for Women, Red Cross Society
Skills
Competenceundefined
Additional Information
- Interests Community engagement Hockey Travelling Books
Certification
AWS: CLOUD PRACTIONER
Timeline
Power BI Essential Training
01-2023
DevOps Foundations
11-2022
Data Fluency: Exploring and Describing Data
10-2022
AWS: CLOUD PRACTIONER
07-2022
CompTIA Security+ (SY0-601) Cert
06-2022
Online Marketing Foundations
05-2022
Soft Skills for Sales Professionals
04-2022
Data Science & Analytics Career Paths & Certifications: First Steps
03-2022
Customer Service: Knowledge Management
04-2021
Experience Client Acquisition Officer
Safaricom PLC
01.2017 - Current
Resource Mobilization Coordinator
Governor’s Youth Oversight Board
09.2015 - 03.2016
University of Madras
11.2012 - 04.2013
Tamilnadu Veterinary and Animal Sciences University
04.2012 - 08.2012
Master of Science - Bioinformatics
University of Madras
04.2011 - 01.2013
Bachelors of Science - Biochemistry
University of Madras
Kenya Certificate of Secondary Education - undefined
Recent Advances in Proteomics” - Biochemical Research, Clinical Trials
Loreto Kiambu Secondary School, National Institute of Ocean Technology, Vels University, Asan memorial College of Arts &Science, Dr.M.G.R. -Janaki College of Arts and Science for Women, Red Cross Society
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