Elizabeth Gikonyo
Waitress
Kikuyu, Kiambu District
Summary
Proven track record in enhancing guest relations and dining area maintenance, demonstrated during tenure at Mom's Hotel. Skilled in team collaboration and customer service, consistently ensuring efficient service and positive guest experiences. Excelled in fast-paced environments, significantly contributing to team efforts and service standards without compromising quality.
Overview
5
5
years of professional experience
Work History
Waitress
Mom's Hotel
03.2022 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress Assistant
Coffee 254
01.2020 - 04.2021
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Associate of Arts - Catering And Hospitality Management
Nairobi Institute of Business Studies
04.2001 -
No Degree - Information And Communication Technology
Petanns Institute of Business Studies
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Customer Service
Dining area maintenance
Guest Relations Management
Menu Recommendations
Food safety understanding
Team Collaboration
Timeline
Waitress
Mom's Hotel
03.2022 - Current
Waitress Assistant
Coffee 254
01.2020 - 04.2021
Associate of Arts - Catering And Hospitality Management
Nairobi Institute of Business Studies
04.2001 -
No Degree - Information And Communication Technology
Petanns Institute of Business Studies
04.2001 -
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