ELIZABETH CHARLES
Machakos
Summary
Safety-conscious Lifeguard Manager,certified in first aid, CPR and AED. Competent and reliable individual with 10+ year background training and orienting new staff, monitoring and patrolling premises and implementing courses of action in emergency events.
Efficient in training and licensing lifeguards and supervisors ,scheduling, hiring, inventory and highly proficient in managing and responding to any aquatic emergencies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LIFEGUARD MANAGER
Royal Caribbean Cruises Ltd
11.2017 - 11.2023
- Establish safety of guests and crew members who use swimming pools, water slides, and surfing simulators on board.
- Currently licensed level 2 lifeguard instructor with SGE. Licensed to ensure the SGE standards are upheld and maintained.
- Manages lifeguard program, currently onboard with a ship capacity of over 3300 guests overseeing safe and on-time pool operations, and conduct daily inspections of all recreational water facilities
- Increased and maintained high standards of staff performance by communicating job expectations, monitoring, appraising and auditing job results
- Managing relationships with different departments among Marine and Hotel including senior management to receive best outcomes for guests and crew members
- Establishing safe and healthy environment for guests and crew by establishing, following and enforcing standards and procedures
- Staying in compliance with forms, certifications and proper signage
- Hiring, training, refreshing and certifying other lifeguards and lifeguard supervisors fleet wide.
- Planning and scheduling for: pool, slide hours, required monthly trainings, maintenance and safety meetings as well as inventory orders.
- Schedules, coordinates and conducts in-service training for 11 lifeguards to promote full competence in first aid, CPR, and water rescue techniques. Previously dealt with over 400 lifeguards in the water park.
LIFEGUARD INSTRUCTOR
WILD WADI WATERPARK
04.2016 - 10.2017
- Oversee all lifeguard trainings as per Ellis and associates standards to ensure that lifeguards are prepared adequately for any emergency, ensure competency make use of their skills.
- Managed over 30 lifeguards who worked on the beach, pools and assisted with watersports activities.
- Ensuring that Lifeguards maintain highest standards of safety
- Responding to any emergency that may arise within any area of Operations.
- Deal with colleague’s grooming, performance achievements and nomination, provide suggestion and follow up
- To support operations manager to oversee lifeguards within resort property in order to ensure that S.O.P are enforced.
- Avoid incidents, accidents, drowning within the facility.
- Treat in case of any emergency and prepare necessary reports in order to be aware for next coming in dangers.
Recreational Supervisor
JUMEIRAH ZABEEL SARAY
05.2012 - 09.2014
- Delivering efficient customer service and to create warm and welcoming atmosphere for all of guests, with key aim of retaining and attracting new customers
- Managed beach operation for 60 staff members, beach service and ensuring that quest receive highest standard of service from laying down towels to offering water and amenities
- Ensuring cleanliness of beach and pool area and garbage free environment that is accessible with guests and colleagues
- Managed hotel daily information such as guest in house, arrival and departure, prepare briefing and conduct
- Arrange daily paperwork daily and timely, such as opening, closing report, incident report, absentee report
- Making and confirming bookings for gym classes, tennis court, personal trainings and scheduled group fitness classes.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment
LIFEGUARD
WILD, JUMEIRAH GROUP OF HOTELS
11.2009 - 03.2012
- Maintain Ellis and Associate standards by doing 10/20 protection rule, five-minute strategy, entry, exit and bottom scans for full zone coverage
- Established safe and clean environment to guests and consistently enforce given rules and prioritize safety at all times
- Professional, well groomed, friendly, pleasant and cheerful at all times to efficiently communicate and address situations in professional ways
Education
MBA - Business Administration And Management
European Business School
Carrer De Llull, 321, 08019 Barcelona, Spain09.2023
Certification of Completion - Business Management
Ecornell-University
950 Danby Road,Ithaca,NY 1485005.2022
Diploma - Personal Trainer
Active IQ
Dubai UAE04.2017
No Degree - Information Technology
Swarthmore College
Kitengela Town04.2009
Skills
- Auditing
- Lifeguard Instructor/Trainer
- Supervisory skills-Motivating & assessing employees
- Lifeguard Procedures
- First Aid
- Operations management
- Training and development
- Team Management
- Scheduling Coordination
- Water rescue techniques
- Beach safety
- Safety Procedures
- Incident Reporting
- Coaching and Mentoring
Accomplishments
I have in the past year successfully completed 10+ new lifeguard courses with Royal Caribbean International fleet wide.
Additional Information
- Willing to relocate: Anywhere Sponsorship required to work in the US
Certification
- Licensed SGE Lifeguard Instructor.
- Train the trainer
- Conversations that connect
- E-cornell online course
- Advanced Leadership Performance
Languages
English
Bilingual or Proficient (C2)
Timeline
LIFEGUARD MANAGER
Royal Caribbean Cruises Ltd
11.2017 - 11.2023
LIFEGUARD INSTRUCTOR
WILD WADI WATERPARK
04.2016 - 10.2017
Recreational Supervisor
JUMEIRAH ZABEEL SARAY
05.2012 - 09.2014
LIFEGUARD
WILD, JUMEIRAH GROUP OF HOTELS
11.2009 - 03.2012
MBA - Business Administration And Management
European Business School
Certification of Completion - Business Management
Ecornell-University
Diploma - Personal Trainer
Active IQ
No Degree - Information Technology
Swarthmore College
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