ELIZABETH WANJIRU KIRUGA
KIGUMO
Summary
Transitioning from fast-paced financial environment, bringing valuable experience in cash handling and transaction management. Skilled in maintaining accurate financial records and ensuring compliance with banking regulations. Seeking to leverage these skills in new field that values precision and efficiency.
Overview
16
16
years of professional experience
Work History
Senior Cash Officer
Equity Bank (K) Limited
08.2022 - Current
- Compliance champion in the department
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Oversaw liquidity and cash management operations.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Mitigated risk of fraud by diligently verifying customer identification for high-amount transactions.
- Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Participated in regular staff meetings to discuss process improvements, share insights from daily experiences, and foster teamwork.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
- Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
Accounts Opening Supervisor
Equity Bank (K) Limited
01.2020 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Alternative Business Channels
Equity Bank (K) Limited
01.2016 - 12.2019
- Streamlined the onboarding process for new partners to expedite time-to-market and improve overall efficiency.
- Implemented comprehensive training programs for channel partners, enhancing product knowledge and sales capabilities.
- Coordinated joint marketing campaigns with key channel partners, amplifying brand exposure across multiple platforms.
- Conducted regular market analysis to identify trending opportunities ripe for partnership exploration or saturation mitigation measures within existing channels.
- Managed a portfolio of channel partners, ensuring their success through consistent support and communication.
Branch Accountant
Equity Bank (K) Limited
08.2011 - 12.2015
- Collaborated with cross-functional teams to streamline processes, improving overall branch performance.
- Managed payroll processing to ensure timely disbursement of employee salaries while adhering to company policies and legal requirements.
- Enhanced cash flow management with diligent monitoring of receivables and collections efforts.
- Trained new accounting staff members, fostering professional growth and skill development within the team.
- Ensured compliance with internal controls, performing regular audits of financial records and transactions.
- Assisted in budget development and forecasting, supporting branch management decision-making processes.
- Maintained effective communication channels between accounting department and other branch offices, ensuring seamless coordination of inter-branch activities.
- Optimized expense tracking to identify cost-saving opportunities within the branch operations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Improved inventory control procedures by conducting regular physical counts and reconciling results with accounting records.
Accountant
King’ang’i Kamau & Co. (CPAK)
01.2009 - 07.2011
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms to meet needs of customers.
- Identified significant tax savings opportunities by conducting in-depth research on applicable deductions and credits.
- Trained new employees on accounting principles and company procedures.
- Identified legal tax savings and recommended ways to improve profits.
Education
CERTIFIED PUBLIC ACCOUNTANT OF KENYA-CPA K - ACCOUNTING
PINNACLE BUSINESS SCHOOL
01.2011
Bachelor of Commerce - Accounting Option
KENYATTA UNIVERSITY
01.2009
Certificate in computer packages - Ms Word, Ms Excel, PowerPoint, QuickBooks, and Sage
St Teresa’s Information Technology Center
01.2005
Grade - B (Plain) in KCSE
Nginda Girls Secondary School
01.2003
Marks - 466 out of 700 in KCPE
Mariira Primary School
01.1999
Skills
- Banking software proficiency
- Professionalism and ethics
- Cash handling expertise
- Financial record keeping
- Fraud detection techniques
- Currency identification
Extra-Curricular Activities
Organizing and offering educational trainings at the workplace Attending educational trainings on behalf of the organization
Attributes
- Team player
- Self-driven and can work with no supervision
- Ability to work in a multi-cultural and multi-disciplinary environment
- Self-motivated
- Honest
- Achievement-oriented
Trainingsattended
- Dual custodianship
- AML and POCAMLA
- Digital Banking
- Speak up Champion Workshop
- Anti-bribery and corruption
Hobbies and Interests
- Travelling and adventure
- Socializing and making new friends
- Singing gospel music
Personal Information
- ID Number: 2464259
- Gender: Female
- Nationality: Kenyan
- Marital Status: Married
Timeline
Senior Cash Officer
Equity Bank (K) Limited
08.2022 - Current
Accounts Opening Supervisor
Equity Bank (K) Limited
01.2020 - 12.2022
Alternative Business Channels
Equity Bank (K) Limited
01.2016 - 12.2019
Branch Accountant
Equity Bank (K) Limited
08.2011 - 12.2015
Accountant
King’ang’i Kamau & Co. (CPAK)
01.2009 - 07.2011
Certificate in computer packages - Ms Word, Ms Excel, PowerPoint, QuickBooks, and Sage
St Teresa’s Information Technology Center
Grade - B (Plain) in KCSE
Nginda Girls Secondary School
Marks - 466 out of 700 in KCPE
Mariira Primary School
CERTIFIED PUBLIC ACCOUNTANT OF KENYA-CPA K - ACCOUNTING
PINNACLE BUSINESS SCHOOL
Bachelor of Commerce - Accounting Option
KENYATTA UNIVERSITY
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