ELIZABETH WANJA MURIUKI
Nairobi
Summary
I am an accomplished and innovative administration and operations professional with over a decade of experience driving administrative and operational excellence in the banking sector. Skilled at offering support to C-suite executives, colleagues, and external stakeholders, proficient in utilizing data-driven insights to make informed decisions and drive strategic initiatives. I possess strong analytical prowess, attention to detail, and the ability to multitask. I am committed to delivering exceptional results, seeking opportunities that require a unique blend of financial acumen, to contribute to the success of an institution as a whole.
Overview
16
16
years of professional experience
Work History
Program Associate/Personal Assistant to CEO
Oasis Africa Ltd
01.2018 - 10.2019
- Acted as the face of the organization and engage with both internal and external clients first.
- Resolved and/or escalated all customer queries and concerns to satisfaction.
- Was on-hand to offer administrative as well as operational support to CEO, internal as well as external customers.
- Collaborated with program managers on various projects to develop, implement, and monitor program initiatives and activities, assist in the planning and coordination of program events, workshops, and trainings;
- Conducted research, surveys and data collection to support program development and improve service delivery in the organization;
- Managed organization’s and program-related administrative tasks, including scheduling meetings, calendar, email and appointment management to ensure no clashes on CEO’s and staff’s diaries;
- Prepared scheduled reports on weekly, monthly, bi-annual and annual basis for board and senior management, oversee subordinate staff;
- Handled billing and license requirements for organization; manage petty cash and requisition and procurement of office requirements and track expenses on a daily basis.
- Facilitated workshops and training sessions, enhancing participant skills and knowledge in key areas which included handling of transport logistics and accommodation if and when necessary.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Managed data and correspondence to secure information across complex landscapes of organizational departments, which included creation of an electronic and manual filing system.
- Negotiated contracts with vendors and service providers, securing favorable terms that contributed positively toward achieving budgetary objectives.
- Increased customer service success rates by quickly resolving issues.
- Increased stakeholder satisfaction by consistently delivering high-quality results and exceeding expectations.
Manager, Head Office Operations
Spire Bank Ltd
11.2010 - 01.2016
- Managing various functions which included Treasury Back Office, Trade Operations, Payments, Clearing, Credit Operations, Channels and Reconciliations.
- Created annual provisional budgets for Operations team, aligning financial goals with operational objectives.
- Prepared Key Performance Indicators (KPIs) for Operations staff, defining clear targets and objectives and thereafter conducted performance appraisals.
- Created Service Level Agreements for use by Operations and other units such as branch network, Credit Risk, and Corporate, setting clear expectations and standards for service delivery and performance.
- Organized and coordinated team-building activities within Operations department, fostering team cohesion and collaboration.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Cross-trained existing employees to maximize team agility and performance and institute succession planning in cases of staff absences or attrition.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Supervisor, Treasury Operations & Payments
NIC Bank Ltd
09.2009 - 11.2010
Treasury Operations & Payments Assistant
NIC Bank Ltd
01.2004 - 09.2009
Education
Master of Arts - Counselling Psychology
United States International University - Africa
Nairobi08.2018
Bachelor of Arts - Education
Kenyatta University
Nairobi, KenyaSkills
- Great verbal and written communication skills
- Time Management skills
- Autonomous
- Attentive to detail
- Organization and prioritization
- Analytical skills
- Problem solving
- Creativity and innovativeness
Other Roles
- Supervisor, Treasury Operations & Payments, NIC Bank Ltd, Sep 2009 – Nov 2010
- Treasury Operations & Payments Assistant, NIC Bank Ltd, Jan 2004 – Sep 2009
Key Competencies And Achievements
- High level of integrity and enthusiastic at taking initiative.
- Exceptional organizational skills, with proven track record from fast paced environments including banking.
- Intentional at building and maintaining strong relationships with internal and external stakeholders, whilst fully exhibiting team player attributes.
- Strong understanding of administrative and operational processes and implementing strategies to improve service delivery, productivity, and cost-effectiveness.
- Process improvement, streamlining workflows, and implementing best practice to enhance operational performance. I achieved these through my critical analytical thinking and keenness on achieving desired results.
- Effective communicator both orally and in written form. These include strong computer and presentation skills.
- Ensuring adherence to quality standards and driving continuous improvement.
- Budgeting and cost management to optimize resource allocation and drive profitability., Collaborated effectively with multidisciplinary teams, fostering a collaborative approach to client care, and ensuring comprehensive support and treatment.
- Demonstrating strong research and analytical skills, providing valuable insights and data to support program decision-making and evaluation.
- Successfully organizing event, workshops and team building activities for the organization.
References
Available upon request
Timeline
Program Associate/Personal Assistant to CEO
Oasis Africa Ltd
01.2018 - 10.2019
Manager, Head Office Operations
Spire Bank Ltd
11.2010 - 01.2016
Supervisor, Treasury Operations & Payments
NIC Bank Ltd
09.2009 - 11.2010
Treasury Operations & Payments Assistant
NIC Bank Ltd
01.2004 - 09.2009
Master of Arts - Counselling Psychology
United States International University - Africa
Bachelor of Arts - Education
Kenyatta University
Similar Profiles
Sheldon Brian ConwaySheldon Brian Conway
Kitchen Manager/Chef at Oasis Recovery Centers, Oasis Addiction CounselingKitchen Manager/Chef at Oasis Recovery Centers, Oasis Addiction Counseling
Anabel JacksonAnabel Jackson
Co-Teacher at Oasis Montessori SchoolsCo-Teacher at Oasis Montessori Schools
Matthew GregoryMatthew Gregory
Caregiver, Translator at Oasis Healthcare at HomeCaregiver, Translator at Oasis Healthcare at Home