ELIZABETH WAMBUI MWANGI
Project Coordinator
Nairobi
Summary
Experienced professional with a robust background spanning over 6 years in Office administration, Project management, Membership Engagement, Public relations, and Procurement & Supply Chain Management. Proven track record of driving strategic initiatives that significantly enhance organizational visibility and stakeholder engagement. Expertise in coordinating multifaceted projects to achieve strategic objectives, with a focus on optimizing logistics and supply chain operations to improve efficiency and reduce costs. Skilled in cultivating and maintaining strong customer and member relationships through effective engagement strategies, resulting in high satisfaction and loyalty. Recognized for exceptional administrative proficiency, adept negotiation skills, and meticulous contract management in fast-paced environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Project Coordinator
British Standard International
Nairobi , Nairobi Province
01.2023 - 06.2025
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised 3 multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Facilitated timely travel and accommodation logistics for over 50 experts, enhancing program continuity and expert participation.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Kept corporate and client information confidential, adhering to data safety measures.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
- Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
Project Assistant
NTU International
10.2021 - 03.2024
- Acted as the primary focal point for European Union and government stakeholders, providing expert guidance and support on inquiries related to the Institutional Support to the Kenyan Transport Sector project funded by the European Union, enhancing transparency and fostering strong collaborative relationships.
- Orchestrated and oversaw comprehensive project implementation while effectively supervising staff in alignment with the Programs and Projects Manager, ensuring seamless execution and optimal resource utilization.
- Coordinated planning and implementation of over 30 high-level workshops and technical meetings with Ministries, CSOs, and private sector stakeholders..
- Streamlined meeting preparation by meticulously organizing files, issuing invites, and distributing training materials, facilitating productive and well-informed discussions.
- Established and maintained robust databases and filing systems, enhancing information management efficiency and enabling quick access to critical data, contacts, and project details.
- Managed and monitored project expenditure and maintained progress report, records and information on programmed activities.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
- Supported successful project outcomes by preparing comprehensive risk management plans.
- Efficiently managed logistical arrangements for over 40 Experts optimizing their workshop participation and travel logistics (flights, transport and hotel bookings).
- Took initiative in initiating and monitoring payments for service providers, ensuring timely compensation and maintaining positive vendor relationships crucial to project continuity and stakeholder satisfaction.
- Served as the authoritative voice of the organization in interactions with media, government officials, and stakeholders, enhancing the organization's credibility and visibility in the sector.
- Supported the management of key project partners ensuring partners adhere to project plan and financial and narrative reporting and receive report when required.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Researched and analysed data to support project-related decisions.
Warehouse Clerk & Logistics Assistant
Bollore Transport
Nairobi , Nairobi Province
08.2020 - 09.2021
- Maintained inventory rotation using the first-in, first-out method to ensure shelves are organized and well-stocked, optimizing product availability and customer satisfaction.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Supported the company in understanding and following all compliance policies and take lead in setting up all vendors, liaising with account payable team and external venders.
- Ensured accuracy and transparency in stock documentation and records by regularly updating them with the latest data, minimizing errors in stock processing and delivery.
- Collaborated closely with team members and supervisors to uphold smooth warehouse operations, promptly resolving any issues to uphold operational efficiency and customer satisfaction.
- Documented all stock movements meticulously in both manual ledgers and the Warehouse Management System (WMS), enhancing inventory tracking accuracy and operational transparency.
- Oversaw stock control and reconciled data with storage management systems to maintain clear visibility of stock levels and maximize productivity.
- Provided crucial support to the Procurement and Logistics department, ensuring seamless daily operations and optimizing efficiency across procurement and logistics activities.
- Managed over 200 incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
Passenger Service Agent
Swiss Port International
12.2018 - 03.2020
- Facilitated seamless passenger check-in processes, managing information, inquiries, reservations, ticketing, baggage handling, and aircraft readiness to optimize flight operations.
- Delivered timely updates on flight statuses, gate changes, and final boarding calls, ensuring passengers were well-informed and flights operated efficiently.
- Provided essential travel information such as visa requirements, medical guidelines, connecting flights, and baggage details, enhancing passenger readiness and satisfaction.
- Conducted meticulous luggage check-ins, ensuring compliance with federal carry-on regulations to uphold safety standards.
- Efficiently tagged and directed baggage to designated loading areas for screening, while educating passengers on safety protocols and promptly addressing their queries.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
Education
Bachelor of Science - Business Administration
Eldoret University
Eldoret, Kenya 01.2014 - 01.2017
Skills
Strategic Communication
Project Coordination
Logistics and Supply Chain Management
Administrative Excellence
Project management
Negotiations
Customer service
Resource management
Documentation management
Training and development
Event planning and execution
Meeting facilitation
Professional Highlights
- Strategic Communication Leadership: Orchestrated and executed corporate communication strategies that significantly enhanced stakeholder engagement and organizational visibility, resulting in increased positive public perception and brand recognition.
- Project Coordination Excellence: Successfully coordinated and oversaw the implementation of complex projects, ensuring alignment with strategic objectives and delivering them on time and within budget, thereby maximizing project efficiency and effectiveness.
- Customer and Member Engagement Success: Cultivated strong relationships with customers and members through personalized engagement strategies, resulting in enhanced satisfaction levels and increased retention rates.
- Administrative Efficiency: Implemented robust administrative processes and systems that enhanced workflow efficiency and organization-wide productivity, resulting in smoother operations and improved service delivery.
- Negotiation and Contract Management: Successfully negotiated contracts and agreements that optimized terms and conditions, resulting in improved vendor relationships, cost savings, and minimized risks.
- Technological Proficiency: Leveraged advanced ERP systems and technology tools to streamline data management and reporting processes, enhancing operational transparency and decision-making capabilities.
Timeline
Project Coordinator
British Standard International
01.2023 - 06.2025
Project Assistant
NTU International
10.2021 - 03.2024
Warehouse Clerk & Logistics Assistant
Bollore Transport
08.2020 - 09.2021
Passenger Service Agent
Swiss Port International
12.2018 - 03.2020
Bachelor of Science - Business Administration
Eldoret University
01.2014 - 01.2017