Summary
Overview
Work history
Education
Skills
Custom
Languages
References
Timeline
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ELIZABETH OLAGO

Nairobi,Kenya

Summary

Dedicated healthcare professional with expertise in patient care and support, including First Aid and Basic Life Support (BLS). Demonstrates effective communication and teamwork skills, essential for dealing with vulnerable clients. Possesses strong mental health awareness and counselling abilities, ensuring confidentiality and ethical practice. Reliable and trustworthy, committed to enhancing the quality of life for patients while pursuing opportunities to advance in healthcare management.

Overview

14
14
years of professional experience
6071
6071
years of post-secondary education

Work history

Healthcare Support Assistant

Hewitt & Bennet Intl. College
Nairobi
09.2024 - 07.2025
  • Training in Patient Care & Support, Basic Life Support (BLS), First Aid, Anatomy and Physiology, Mental Health, Pharmacology, and more.

Manager

Kizuri Laundry Services
Nairobi, Nairobi Province
02.2018 - 08.2024
  • Oversaw daily operations of high-traffic laundry service, managing services for over 100 clients weekly while maintaining 98% on-time delivery rate.
  • Designed and launched customer loyalty initiatives that boosted repeat business by 35% within first year.
    • Streamlined operational processes, reducing supply costs by 20% without compromising quality or customer satisfaction.
    • Handled customer concerns with care and urgency, consistently resolving issues within 24 hours and contributing to 90%+ customer satisfaction score.

Entrepreneur

Independent Sales Ventures
Nairobi
03.2011 - 01.2018
  • Successfully ran multiple small businesses in food, beverage, and clothing sales, serving 50+ regular customers weekly.
    • Achieved 70% customer retention by delivering personalized service, consistent product quality, and timely communication.
    • Handled end-to-end business operations—including marketing, order fulfillment, and customer service, resulting in steady monthly revenue growth of 10% and positive word-of-mouth referrals.

Education

Certificate - Mental Health Coaching Skills

Light University
Forest, Virginia
2022

Certificate - Mental and Behavioural Health Disorders

Light University
Forest, Virginia
03.2022

Digital Marketing Certificate - Marketing

Max Business School
Spain - Online
2025

Skills

  • Patient care and support
  • First Aid and Basic Life Support (BLS)
  • Effective communication and teamwork
  • Mental health awareness and Counselling
  • Confidentiality and Ethical Practice
  • Administrative and organizational expertise
  • Palliative care understanding
  • Reliable and trustworthy
  • Dealing with vulnerable clients
  • Practical care delivery
  • Emergency procedures knowledge

Custom

Reference to be provided upon request.

Languages

English
Fluent
Swahili
Native

References

References available upon request.

Timeline

Healthcare Support Assistant

Hewitt & Bennet Intl. College
09.2024 - 07.2025

Manager

Kizuri Laundry Services
02.2018 - 08.2024

Entrepreneur

Independent Sales Ventures
03.2011 - 01.2018

Certificate - Mental Health Coaching Skills

Light University

Certificate - Mental and Behavioural Health Disorders

Light University

Digital Marketing Certificate - Marketing

Max Business School

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ELIZABETH OLAGO