Elizabeth Muthini Matano
Nairobi
Summary
I am an industrious, motivated and highly productive employee. I have developed a diverse set of skills and qualities which I believe will add value to your team in this role. I am a supportive collaborator. I am a fast learner with a strong interpersonal and team building skills, with strong values on honesty, decency, professionalism and responsibility.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Customer Experience & Sales Assistant
Safaricom
06.2025 - Current
- I was responsible for activating new SIM cards and handling Mobile Number Portability (MNP) processes.
- I registered and updated customer details in line with Safaricom’s operational guidelines.
- I delivered excellent customer service by addressing inquiries and resolving complaints professionally.
- I managed daily shop operations such as stock control, product display, and general shop organization.
- I handled cash transactions accurately, including daily reconciliations.
- I trained and mentored new team members, helping them understand systems and service expectations.
- I coordinated with Safaricom field agents and support teams to ensure seamless service delivery.
- I promoted new offers and educated customers about Safaricom products and services.
Hotel Receptionist
Saltys kite surf village
03.2024 - 06.2024
- Delivered excellent customer service by handling inquiries, resolving complaints, and providing personalized assistance to diverse guests, including international visitors.
- Managed reservations, check-ins, and special guest requests in a fast-paced environment while maintaining accurate records. Collaborated with housekeeping, maintenance, and management teams to ensure seamless hotel operations.
- Demonstrated strong problem-solving skills by resolving booking conflicts and responding swiftly to emergencies, such as guest health issues and operational disruptions, ensuring a positive guest experience.
- Part Time
Clerk
Independent Electoral and Boundaries Commission (I.E.B.C)
08.2021 - 08.2022
- Filing and Record Keeping: Organize, maintain, and retrieve files, records, and other important documents, both physical and electronic.
- Data Entry: Accurately input data into databases, spreadsheets, or other software systems.
- Correspondence: Draft, proofread, and send emails, letters, and other forms of correspondence on behalf of the organization or supervisors.
- Appointment Management: Schedule meetings, appointments, and events for staff members, and ensure that they are properly recorded in calendars.
- Billing and Invoicing: Prepare and send invoices to clients or customers, and follow up on payments as necessary.
- Policy Adherence: Ensure that all clerical activities comply with organizational policies and relevant legal requirements.
Attachee/Intern
Kenya Marine fisheries Research Institute
05.2021 - 08.2021
- Define Objectives: Clearly identify the purpose of the data collection and the specific information needed.
- Develop Data Collection Tools: Design questionnaires, surveys, interview guides, observation checklists, or other tools that will be used to collect data. timely product delivery and inventory management.
- Select Sampling Methods: Determine how the data will be collected, including selecting sampling techniques (e.g., random sampling, stratified sampling) and defining the sample size.
- Conduct Surveys and Interviews: Administer surveys or conduct interviews, either in person, over the phone, or online, to gather information from respondents.
- Field Data Collection: Collect data through fieldwork, which may involve visiting specific locations, observing behaviors or events, and recording findings.
Enumerator
Ministry of Agriculture, Livestock, Fisheries and Cooperative State department for Crop Development and Agricultural Research
01.2021 - 02.2021
- Understand Objectives: Familiarize yourself with the purpose of the survey or study, understanding the specific data that needs to be collected.
- Study Materials: Review and understand all instructions, survey instruments, questionnaires, and data collection tools provided.
- Conduct Interviews: Approach individuals, households, or businesses to conduct interviews based on the provided questionnaire or data collection tool.
- Avoid Misconduct: Refrain from fabricating or altering data, coercing respondents, or engaging in any unethical behavior.
- Review and Organize Data: After data collection, review the data to ensure completeness and organize it according to the prescribed format.
Education
Bachelor of Science - Environmental planning and management
Pwani University
01.2017 - 01.2023
Computer Packages - undefined
Leon Computer College (LCC)
02.2019 - 03.2019
Kenya Certificate of Secondary Education (KCSE) - undefined
Nkuene Girls
01.2015 - 01.2018
Kenya Certificate of Primary Education (KCPE) - undefined
Kangundo D.E.B
01.2004 - 01.2012
Skills
- Data analysis
- Good Communication skills
- Detail oriented
- Interpersonal skills
- Problem solving skills
- Innovative
- Ms Office
- Highly organized
References
Chewe, Samson, Arc., samchewe@gmail.com, 0721597097, Kilifi
Interests
Hiking, Swimming, Biking
Timeline
Customer Experience & Sales Assistant
Safaricom
06.2025 - Current
Hotel Receptionist
Saltys kite surf village
03.2024 - 06.2024
Clerk
Independent Electoral and Boundaries Commission (I.E.B.C)
08.2021 - 08.2022
Attachee/Intern
Kenya Marine fisheries Research Institute
05.2021 - 08.2021
Enumerator
Ministry of Agriculture, Livestock, Fisheries and Cooperative State department for Crop Development and Agricultural Research
01.2021 - 02.2021
Computer Packages - undefined
Leon Computer College (LCC)
02.2019 - 03.2019
Bachelor of Science - Environmental planning and management
Pwani University
01.2017 - 01.2023
Kenya Certificate of Secondary Education (KCSE) - undefined
Nkuene Girls
01.2015 - 01.2018
Kenya Certificate of Primary Education (KCPE) - undefined
Kangundo D.E.B
01.2004 - 01.2012
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