Elizabeth Mutheke
ICT
Salama
Summary
Dynamic Office Administrative Assistant with proven expertise at Makueni Grain Growers Cooperative Society LTD, enhancing customer satisfaction through effective communication and meticulous document management. Skilled in database entry and scheduling, I successfully improved team collaboration and maintained confidentiality, ensuring seamless operations and timely project delivery.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Makueni Grain Growers Cooperative Society LTD
Salama
03.2025 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information. Managing at least 50 calls incoming and outgoing and emails per day.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Shop Assistant
Family Business
Konza City
05.2024 - 02.2025
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
Call Agent
Finley Call Center
03.2023 - 04.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls approximately about 800 calls a day and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Intern in ICT Department
Mp Shah Hospital
Nairobi, Nairobi Province
03.2022 - 06.2022
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Generated reports detailing findings and recommendations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern ICT
Kenyatta National Hospital
Nairobi, Nairobi Province
04.2021 - 06.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
Education
Diploma - Information Communication Technology
Kabete National Polytechnic
Nairobi 04.2001 -
Skills
Verbal communication
Telephone reception
Confidentiality handling
Word processing
Database entry
Reception management
Data entry
Scheduling and calendar management
Minute taking
Document scanning
Networking, travelling
networking getting to explore the role given and to know more
also travelling. im adventurous.
Timeline
Office Administrative Assistant
Makueni Grain Growers Cooperative Society LTD
03.2025 - Current
Shop Assistant
Family Business
05.2024 - 02.2025
Call Agent
Finley Call Center
03.2023 - 04.2024
Intern in ICT Department
Mp Shah Hospital
03.2022 - 06.2022
Intern ICT
Kenyatta National Hospital
04.2021 - 06.2021
Diploma - Information Communication Technology
Kabete National Polytechnic
04.2001 -