Elizabeth Musau
Nairobi
Summary
An independent, top performing and goal-oriented Office Administrator, Customer Care and Front Desk professional seeking to leverage my knowledge and skills into a challenging role in management and hospitality field. I have a desire to meet goals through teamwork, professionalism and discipline both in my personal and career life. I am seeking a role to grow as an Office Administrator, Customer Care and Food and Beverage specialist in a dynamic environment where both personal and organizational growth is essential.
A hard Worker with 5 years of experience in Hospitality Industry. Well versed in executing multiple tasks in a fast-paced environment. Friendly and effective when working with a wide range of personalities, honest and hard working.
Overview
9
9
years of professional experience
Work History
HOSTESS
ROYAL TULIP CANAAN NAIROBI
02.2024 - Current
- Provide excellent customer services
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g
- Children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed.
WAITRESS (CASUAL)
BIDWOOD HOTEL & SUITES
01.2022 - 12.2022
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Always keep tables clean and tidy
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
HOSTESS/WAITRESS
FOURPOINTS BY SHERATON HOTEL
03.2019 - 01.2021
- Communicating with customers through various channels and responded promptly to customer inquiries
- Welcomed visitors and directed them to the relevant personnel
- Greeted guests upon arrival and made them feel welcomed
- Administered check-ins and check-outs
- Provided front desk services to guests
- Assigned rooms and took care of administrative duties
- Delivered mail and messages and processed guest payments
- Coordinated with bell service and staff management
- Processed meal and beverage requests
- Accommodated general and unique requests
- Diffused conflict or tense situations with guests
- Ensured customer satisfaction and provided professional customer support.
FRONT OFFICE/WAITRESS
PARKLANDS SPORTS CLUB
01.2018 - 07.2019
- Welcomed and greeted customers and visitors
- Answered and directed incoming calls
- Confirmed relevant customer information
- Verified customer’s payment method
- Retrieved mail, packages and documents such as faxes for customers and visitors
- Listened and responded to customers queries and requests both in-person and by phone
- Completed and maintained reports, daily activity reports or other reports requested by management
- Processed accurate payment of customers’ accounts
- Enforced rules and policies of the cafe
- Maintained a neat and orderly front desk and reception area.
FRONT DESK AGENT
PRIDE INN HOTEL
02.2015 - 12.2017
- Performed all check-in and check-out tasks
- Managed online and phone reservations
- Informed customers about payment methods and verified their credit card data
- Registered guests collecting necessary information (like contact details and exact dates of their stay)
- Welcomed guests upon their arrival and assigned rooms
- Provided information about our hotel, available rooms, rates and amenities
- Responded to client’s complaints in a timely and professional manner
- Liaised with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest’s needs
- Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintained updated records of bookings and payments.
Education
Diploma in hotel and catering management -
zetech university
Certificate Secondary Education - undefined
Mua Hills Girls High School
Kenya Certificate of Primary Education - undefined
Ronald Ngala Primary School
Skills
Mobile Phone No
0717 157 789
Personal Information
- Date of Birth: 09/29/93
- Nationality: Kenyan
- Marital Status: Married
References
- Raj Shah,F&B Manager, BidWood & Suites Hotel, 0718 757 716
- Collins Nandwa, Relationship Manager, Trade Ants Investment, 0723 317 795
- Alexander Kyalo, Mechanical Supervisor, Kenya Breweries Limited 0741 607 387
Timeline
HOSTESS
ROYAL TULIP CANAAN NAIROBI
02.2024 - Current
WAITRESS (CASUAL)
BIDWOOD HOTEL & SUITES
01.2022 - 12.2022
HOSTESS/WAITRESS
FOURPOINTS BY SHERATON HOTEL
03.2019 - 01.2021
FRONT OFFICE/WAITRESS
PARKLANDS SPORTS CLUB
01.2018 - 07.2019
FRONT DESK AGENT
PRIDE INN HOTEL
02.2015 - 12.2017
Diploma in hotel and catering management -
zetech university
Certificate Secondary Education - undefined
Mua Hills Girls High School
Kenya Certificate of Primary Education - undefined
Ronald Ngala Primary School
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