Elizabeth Mumbi
Nairobi
Summary
Diversified Immigration Consultant facilitates smooth process and status maintenance for matters immigration and documentation. Supplies counseling on immigration policies and procedures and effectively handles elevating questions and problems to alleviate key barriers and core problems. Excels in multicultural global environment and collaborates with employees at all levels to meet objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Immigration consultant
Millennia Immigration Consultancy
04.2019 - Current
- Customer Relations, Marketing, Caseload management, Team supervision, Schedule management, Attention to Detail, File management, Calendar management, Court processes, Policy analysis, Legal terminology, POS software expertise, Dispute Resolution, Problem-solving, Communication skills, Client service, Records management, Public Relations, Resourcefulness, Leadership
Sales and marketing assistant
Global Internet Fortunes
10.2016 - 10.2017
- Manage comprehensive application processes to achieve consistent results, Build rapport with Home Office to track application progress, Uphold compliance to licensing legislation, Fast-track business visas for high-profile clients, Grow industry and sector knowledge to progress sponsor applications, Support Immigration Rules compliance with robust analysis, Onboard new clients through targeted and effective initial consultations, Engage multicultural clients with deep understanding of diverse needs, Administer employer sponsorship licences with excellent legislative knowledge, Show intercultural awareness when conversing with people from different backgrounds and nationalities, Perform administrative tasks critical to process applications and document activities, evaluations and determinations, Refer exceptional, urgent or important cases to senior government officials or management, Pursue successful appeals and judicial review challenges, Check authenticity of passports to confirm individuals' identity and nationality, Attract entrepreneur visa clients with impeccable presentation skills, Process applications within target timeframes to prevent backlogs, Examine applications and supporting documents to grant licenses and determine associated conditions, Remain objective and impartial to protect integrity of licensing procedures, Represent refugees and beneficiaries of humanitarian protection with empathetic manner, Generate correspondence to inform applicants of licensing decisions
Agent in customer service
Equity Bank Kenya
04.2016 - 09.2016
- Answered phone calls and helped customers with their inquiries, Created new customer accounts and inputted customer information into the system, Assisted customers with returns and processed refunds, Handled customer complaints in a professional manner, Provided excellent customer service at all times
Education
Diploma - Paralegal Studies
Kenya School of Law
Nairobi, Nairobi Province, Kenya12.2026
Bachelors - International Relations and Diplomacy
Technical University of Kenya
05.2022
Secondary School Education - undefined
Karima Girls' High School
05.2015
Skills
- Immigration case file strategies
- Visa applications
- Global immigration filings
- Immigration inquiries
- Client Relationship Building
- Research and analysis
- Data organization
- Legal Case Management
- Organization and Administration
- Client Representation and Advisement
- Judgement and Decision Making
- Lexis-Nexis
- Microsoft Office and Docusign
- Establishing Effective Relationships
- Legal Interpretation and Adaptation
- Westlaw
- Contract Review and Negotiation
- Settlement Negotiation
- Mentoring and Coaching
- Continuous Improvement
- Teamwork and Collaboration
- Practiced in migration law
- Building Trust and Relationships
- Problem-solving aptitude
- Adaptability
- Multitasking Abilities
- Interpersonal Communication
- Excellent Communication
- Investigation skills
- Efficient researcher
- Case analysis
- Relationship Building
- Recruitment and hiring
- Corporate and business legal issues
- Professional Demeanor
- Interpersonal Skills
- Written Communication
- Active Listening
Certification
EF SET Certificate, C2 Proficient, 01/16/23
Languages
English
Fluent
Swahili
Fluent
Personal Information
- Date of Birth: 03/23/97
- Nationality: Kenyan
References
References available upon request.
Software
Microsoft Office Suite
CRM Software
Google workspace
Content Management Systems(CMS)
Timeline
Immigration consultant
Millennia Immigration Consultancy
04.2019 - Current
Sales and marketing assistant
Global Internet Fortunes
10.2016 - 10.2017
Agent in customer service
Equity Bank Kenya
04.2016 - 09.2016
Diploma - Paralegal Studies
Kenya School of Law
Bachelors - International Relations and Diplomacy
Technical University of Kenya
Secondary School Education - undefined
Karima Girls' High School
EF SET Certificate, C2 Proficient, 01/16/23
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