ELIZABETH KARIUKI
Business Development & Client Relations
Nairobi
Summary
Results-driven Business Development and Client Relations professional with hands-on experience in account management, stakeholder engagement, quotation preparation, and service coordination. Demonstrated ability to build and sustain strategic partnerships, manage customer journeys, and support seamless service delivery through cross-departmental collaboration.
Overview
11
11
years of professional experience
Work History
Business Development Executive- Contract
CIC General Insurance
12.2024 - Current
- Manage and nurture relationships with assigned intermediaries to drive portfolio growth.
- Identify opportunities within existing accounts and support structured follow-ups.
- Prepare and track quotations, tenders, and proposals.
- Collaborate with underwriting, technical, and finance teams to improve TAT.
- Conduct performance reviews and provide product updates.
- Maintain accurate records of engagements and quotations.
Business Processing Officer
Old Mutual
05.2019 - 10.2023
- Primary point of contact for clients and intermediaries.
- Managed onboarding with accurate data capture and receipting.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Worked with finance and operations to resolve escalations.
- Maintained records in Dynamics 365 and SharePoint.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
HR Assistant
Old Mutual
07.2018 - 05.2019
- Supported recruitment and onboarding.
- Maintained organized filing systems.
- Acted as liaison between agents and departments.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Tracked various statistics and kept detailed records to support human resources department.
HR Assistant
Sanlam Life
04.2016 - 06.2018
- Handled agency workforce inquiries.
- Assisted recruitment and onboarding.
- Supported internal communications and events.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed agent's termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
Cashier
Tuskys Supermarket
12.2014 - 01.2016
- Processed cash, credit, and voucher transactions.
- Handled customer inquiries professionally.
- Maintained daily reports and reconciled floats.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
BCom - Finance
Egerton University
Nakuru12-2026
Diploma - Business Admin
JKUAT
Nakuru11-2014
CPA Part II -
Brightstar Insititute of Professionals
Nakuru12-2015
Certificate of Proficiency -
College of Insurance
11-2017
Skills
Business Development & Account Management
Client Relationship Management
Stakeholder Engagement
Sales Pipeline Support
Quotation & Proposals
Customer Advisory
CRM (Dynamics 365, SharePoint)
MS Office
Cross-Departmental Coordination
Time Management
Problem Solving
Attention to Detail
Confidentiality & Compliance
Accomplishments
CIC General Insurance (Current Role)
- Proactively reactivate dormant intermediary accounts into active, producing accounts.
- Strengthen agent relationships through consistent engagement and structured follow-ups.
Old Mutual Insurance
- Maintained 95% customer satisfaction within agreed TAT.
- Reduced unallocated payments by 20% while ensuring timely refunds.
Timeline
Business Development Executive- Contract
CIC General Insurance
12.2024 - Current
Business Processing Officer
Old Mutual
05.2019 - 10.2023
HR Assistant
Old Mutual
07.2018 - 05.2019
HR Assistant
Sanlam Life
04.2016 - 06.2018
Cashier
Tuskys Supermarket
12.2014 - 01.2016
BCom - Finance
Egerton University
Diploma - Business Admin
JKUAT
CPA Part II -
Brightstar Insititute of Professionals
Certificate of Proficiency -
College of Insurance
COURSES
- Operations & Project Management – LinkedIn
- AI Career Essentials – ALX