Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Anyango Omondi

Customer Service Administrator
Nairobi

Summary

A customer centric professional experienced in administrative support, client relations and service delivery. Skilled at handling inquiries, upselling and cross-selling, resolving issues with empathy and ensuring a positive customer experience. Strong background in communication, problem solving and multi-tasking in a fast-paced environment.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Customer Service Admin

Sundried Vegetables Services
03.2024 - Current
  • Taking customer orders via phone and social media.
  • Coordinate with the warehouse and logistics team to ensure accuracy in order fulfillment and timely delivery.
  • Support sales and marketing through social media engagement.
  • Provide product information and resolve inquiries with professionalism and empathy.
  • Maintain detailed records of customer interactions, making follow-up to ensure post sale customer satisfaction.
  • Contributing to sales growth by upselling and cross selling products.
  • Strengthening customer loyalty by offering personalized solutions tailored to individual needs.
  • Prepare invoices and manage stock tracking for smooth operations.

Business Enabler

Urban Fusion
11.2018 - 07.2019
  • Responsible for all mail correspondence.
  • Managed administrative logistics: event planning, bookings, and promotions.
  • Developed marketing material and promotional campaigns to maximize visibility and attendance.
  • Supervised a team of event staff, providing guidance and direction to ensure high performance and customer satisfaction.
  • Preparing detailed escalation reports for management intervention.
  • Petty cash management

Personal Assistant & Social Media Executive

Rent A Fine Car & Rainmaker Ltd
04.2013 - 12.2015
  • Handled all correspondences on behalf of the Director
  • Set up and maintained different media accounts: Facebook, Twitter, LinkedIn and Google+
  • Responding to customer queries on social media
  • Creative marketing of the company's services through social media
  • Scheduled meetings and appointments, ensuring the Director was prepared for the meetings

Data Entry Administrator

Colnet Limited
04.2008 - 12.2010
  • Played a key role in setting up the data entry system, overseeing transition of data management from Microsoft Excel to Microsoft Access, and eventually to QuickBooks.
  • Trained new employees on proper methods of entering, organizing, and maintaining records in the company's database.
  • Improved data accuracy by meticulously verifying and correcting information entered on a daily basis.
  • Upheld a high level of customer satisfaction through timely resolution via phone calls and messages.
  • Preparation of periodic management reports.

Education

Bachelor's degree - Finance (First Class Honors)

Catholic University of Eastern Africa
10-2011

Skills

  • Customer service and client support (Phone, email and Social media)
  • Order Processing, Invoicing & Records Management
  • Conflict Resolution & Problem-Solving
  • Strong Written & Verbal Communication
  • Social Media Management & Digital Tools
  • MS Office Suite (Excel, Word, Outlook, PowerPoint, Access) & QuickBooks

Timeline

Customer Service Admin

Sundried Vegetables Services
03.2024 - Current

Business Enabler

Urban Fusion
11.2018 - 07.2019

Personal Assistant & Social Media Executive

Rent A Fine Car & Rainmaker Ltd
04.2013 - 12.2015

Data Entry Administrator

Colnet Limited
04.2008 - 12.2010

Bachelor's degree - Finance (First Class Honors)

Catholic University of Eastern Africa

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Elizabeth Anyango OmondiCustomer Service Administrator