Elizabeth Anyango Omondi
Customer Service Administrator
Nairobi
Summary
A customer centric professional experienced in administrative support, client relations and service delivery. Skilled at handling inquiries, upselling and cross-selling, resolving issues with empathy and ensuring a positive customer experience. Strong background in communication, problem solving and multi-tasking in a fast-paced environment.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Customer Service Admin
Sundried Vegetables Services
03.2024 - Current
- Taking customer orders via phone and social media.
- Coordinate with the warehouse and logistics team to ensure accuracy in order fulfillment and timely delivery.
- Support sales and marketing through social media engagement.
- Provide product information and resolve inquiries with professionalism and empathy.
- Maintain detailed records of customer interactions, making follow-up to ensure post sale customer satisfaction.
- Contributing to sales growth by upselling and cross selling products.
- Strengthening customer loyalty by offering personalized solutions tailored to individual needs.
- Prepare invoices and manage stock tracking for smooth operations.
Business Enabler
Urban Fusion
11.2018 - 07.2019
- Responsible for all mail correspondence.
- Managed administrative logistics: event planning, bookings, and promotions.
- Developed marketing material and promotional campaigns to maximize visibility and attendance.
- Supervised a team of event staff, providing guidance and direction to ensure high performance and customer satisfaction.
- Preparing detailed escalation reports for management intervention.
- Petty cash management
Personal Assistant & Social Media Executive
Rent A Fine Car & Rainmaker Ltd
04.2013 - 12.2015
- Handled all correspondences on behalf of the Director
- Set up and maintained different media accounts: Facebook, Twitter, LinkedIn and Google+
- Responding to customer queries on social media
- Creative marketing of the company's services through social media
- Scheduled meetings and appointments, ensuring the Director was prepared for the meetings
Data Entry Administrator
Colnet Limited
04.2008 - 12.2010
- Played a key role in setting up the data entry system, overseeing transition of data management from Microsoft Excel to Microsoft Access, and eventually to QuickBooks.
- Trained new employees on proper methods of entering, organizing, and maintaining records in the company's database.
- Improved data accuracy by meticulously verifying and correcting information entered on a daily basis.
- Upheld a high level of customer satisfaction through timely resolution via phone calls and messages.
- Preparation of periodic management reports.
Education
Bachelor's degree - Finance (First Class Honors)
Catholic University of Eastern Africa
10-2011
Skills
- Customer service and client support (Phone, email and Social media)
- Order Processing, Invoicing & Records Management
- Conflict Resolution & Problem-Solving
- Strong Written & Verbal Communication
- Social Media Management & Digital Tools
- MS Office Suite (Excel, Word, Outlook, PowerPoint, Access) & QuickBooks
Timeline
Customer Service Admin
Sundried Vegetables Services
03.2024 - Current
Business Enabler
Urban Fusion
11.2018 - 07.2019
Personal Assistant & Social Media Executive
Rent A Fine Car & Rainmaker Ltd
04.2013 - 12.2015
Data Entry Administrator
Colnet Limited
04.2008 - 12.2010
Bachelor's degree - Finance (First Class Honors)
Catholic University of Eastern Africa