Elizabeth Adhiambo Olago
Nairobi
Summary
Diligent Customer Care Agent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
Work History
Supervisor
Kizuri Laundry Services
03.2018 - Current
- Oversaw daily operations of a high-traffic laundry service, managing services for over 100 clients weekly while maintaining a 98% on-time delivery rate.
- Designed and launched customer loyalty initiatives that boosted repeat business by 35% within the first year.
- Streamlined operational processes, reducing supply costs by 20% without compromising quality or customer satisfaction.
- Handled customer concerns with care and urgency, consistently resolving issues within 24 hours and contributing to a 90%+ customer satisfaction score.
Entrepreneur
Independent Sales Ventures
01.2011 - Current
- Successfully ran multiple small businesses in food, beverage, and clothing sales, serving 50+ regular customers weekly.
- Achieved 70% customer retention by delivering personalized service, consistent product quality, and timely communication.
- Handled end-to-end business operations—including marketing, order fulfillment, and customer service, resulting in steady monthly revenue growth and positive word-of-mouth referrals.
Associate Pastor
Word Impact Worship Center
01.2011 - 01.2018
- Provided pastoral care and spiritual leadership to a congregation of over 200 people
- Designed and delivered leadership development training for members and volunteers
- Led outreach initiatives that increased community involvement and church membership
- Handled sensitive issues with discretion and compassion—skills directly applicable to customer care
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided pastoral counseling to individuals seeking guidance on personal or relationship issues, promoting emotional well-being within the congregation.
Education
Digital Marketing - Digital Marketing
Max Business School
Online07.2025
Associate of Arts -
Zendesk
Online05.2025
Skills
- Customer Support & Communication
- Conflict Resolution & Empathy
- Fast-paced Problem Solving
- Live Chat & Email Support (Zendesk – training in progress)
- Multitasking & Organization
- Community Engagement & Leadership
- Detail-oriented Service Delivery
- Adaptability & Initiative
Timeline
Supervisor
Kizuri Laundry Services
03.2018 - Current
Entrepreneur
Independent Sales Ventures
01.2011 - Current
Associate Pastor
Word Impact Worship Center
01.2011 - 01.2018
Digital Marketing - Digital Marketing
Max Business School
Associate of Arts -
Zendesk
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