Eliud Setek
Technical Engineer
Nairobi, Nairobi Province,30
Summary
Accomplished Technical Engineer with a proven track record at Growatt New Energy, enhancing product reliability and customer satisfaction through expert technical support and quality control. Skilled in hardware troubleshooting and fostering strong client relationships, significantly minimized system downtime and improved operational efficiency.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Technical Engineer - East and North Africa
Growatt New Energy
Nairobi
04.2023 - Current
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure highest level of product integrity and reliability.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
- Organized and performed customer training on products, scheduled service works, testing, installation and commissioning
- Evaluated vendor proposals for system upgrades, selecting the most cost-effective options without sacrificing quality or performance.
- Executed troubleshooting and server support in both in-person and remote situations.
- Wrote instruction manuals and technical guidance for preventive maintenance of our product
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 80% and visited sites to solve 20%
Business Development Executive - Solar Energy
Cytek Solar Limited
Nairobi
06.2022 - 03.2023
- Built strong relationships with clients, leading to increased customer satisfaction
- Conducted competitor analysis to identify gaps in existing market and capitalize on untapped opportunities.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Technical Support Intern
Greenergy Protech Limited
01.2022 - 05.2022
- Participated in weekly team meetings to discuss ongoing projects, share progress updates, and brainstorm solutions for challenges faced.
- Provided remote support for clients using various communication channels such as phone calls, emails, or live chat platforms.
- Contributed to a streamlined support process by developing an internal knowledge base for common issues.
- Coordinated and took part in solar system sizing, installation and commissioning
Education
Bachelor of Science - Energy And Environmental Technology
Jomo Kenyatta University of Agriculture Technology
Nairobi 09.2017 - 06.2022
Graduate Certificate - Solar Upskilling
National Industrial Training Authority
Nairobi 03.2023 - 04.2023
Skills
Technical support
Timeline
Technical Engineer - East and North Africa
Growatt New Energy
04.2023 - Current
Graduate Certificate - Solar Upskilling
National Industrial Training Authority
03.2023 - 04.2023
Business Development Executive - Solar Energy
Cytek Solar Limited
06.2022 - 03.2023
Technical Support Intern
Greenergy Protech Limited
01.2022 - 05.2022
Bachelor of Science - Energy And Environmental Technology
Jomo Kenyatta University of Agriculture Technology
09.2017 - 06.2022
Similar Profiles
Yufan LinYufan Lin
Technical Engineer at Growatt New Energy Australia Pty LtdTechnical Engineer at Growatt New Energy Australia Pty Ltd
Yvan(Yufan) LinYvan(Yufan) Lin
Technical Engineer at Growatt New Energy Australia Pty LtdTechnical Engineer at Growatt New Energy Australia Pty Ltd
DHANABAL GDHANABAL G
Technical Services Engineer at Growatt Energy Projects Private LimitedTechnical Services Engineer at Growatt Energy Projects Private Limited