ELIUD KARIUKI GATHURU
Nairobi, Nairobi Province
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my espresso preparation and team management skills at 818 HOTEL to mentor staff and boost sales. Known for maintaining high cleanliness standards and resolving conflicts efficiently, my background spans from barista roles to event coordination and security surveillance, showcasing adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Lead Barista
818 HOTEL
10.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
BISCOTI
05.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
EVENT STEWARD
FIFA WORLD CUP
10.2022 - 12.2022
- Enhanced event attendee experience by ensuring smooth registration and check-in processes.
- Oversaw vendor relations, negotiating contracts for optimal pricing and quality products/services used at events.
- Assisted in tracking budget expenditures throughout the planning process to ensure cost-effective solutions were implemented.
- Provided exceptional customer service to guests, addressing their needs promptly and professionally.
CCTV Operator
TYSEER
01.2020 - 10.2022
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Watched both live and recorded video surveillance footage.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
Education
CERTIFICATE IN BARISTA
NAIROBI BAR SCHOOL
NAIROBI06-2023
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Menu memorization
- Inventory management
- Conflict handling
- Team management
- Barista training
- Latte artistry
- Coffee and tea expertise
- Espresso machine operations
Languages
English
Native language
English
Intermediate
B1
Timeline
Lead Barista
818 HOTEL
10.2023 - Current
Barista
BISCOTI
05.2023 - 08.2023
EVENT STEWARD
FIFA WORLD CUP
10.2022 - 12.2022
CCTV Operator
TYSEER
01.2020 - 10.2022
CERTIFICATE IN BARISTA
NAIROBI BAR SCHOOL
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