Research and Innovation
Elisha Wanderi
Regional Sales Manager
Summary
Dynamic sales leader with a proven track record at Crown Healthcare, excelling in business development and strategic planning. Achieved significant revenue growth through innovative sales initiatives and exceptional customer service. Skilled in negotiation and team building, fostering strong client relationships while mentoring teams to enhance performance and drive success.
Overview
12
12
years of professional experience
1
1
Language
Work History
Regional Sales Manager
Crown Healthcare
02.2022 - Current
- Developed and maintained positive relationships with clients.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 13 regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Trained and organized for training to the teams to enhance product knowledge.
- Held personal meetings with the reps to review their challenges and enhance their strengths.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Key Account Manager
Crown Healthcare
02.2019 - 01.2022
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Expanded key account base by identifying and cultivating new business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.
- Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Consulted with businesses to supply accurate product and service information.
Head of Sales Radiology
Crown Healthcare
01.2018 - 01.2018
- Developed strong client relationships for improved customer satisfaction and repeat business
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Negotiated more favorable rates and delivery times with vendors.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained up-to-date knowledge of products and services offered to customers.
Sales Representative
Crown Healthcare.
08.2014 - 12.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Identified and tapped into new markets, significantly expanding customer base.
- Participated in trade shows and conferences to network and generate leads.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Increased market penetration with introduction of innovative sales tactics.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Medical Lab Technologist
National Public Labs. ( HIV Reference Lab)
05.2013 - 05.2014
- Assisted in training new staff members, ensuring consistent quality of work within the team.
- Supported research initiatives by conducting specialized testing and assisting with data analysis.
- Assisted in the development of laboratory policies and procedures, promoting consistency across the organization as well as the working on the accreditation process.
- Run PBS samples acquired nationally for the value of discrepancy results determination.
- Participated in KAIS 2015.
- Recorded and maintained accurate data to facilitate tracking of results.
- Followed safety protocols and precautions for safe and hazard-free work environment.
Education
Master of Science - Medical Virology
Institute of Tropical Medicine-KEMRI
Nairobi. 04.2001 -
Bachelor in Medical Laboratory Science - Medical Laboratory Science
JKUAT
Nairobi 04.2001 -
Skills
Business development and planning
Sales initiatives and techniques
Team building
Strategic planning
Customer service
Market research and analytics
Negotiation and persuasion
Analytical thinking
Project management
Training and mentoring
Conflict resolution
Interests
Timeline
Regional Sales Manager
Crown Healthcare
02.2022 - Current
Key Account Manager
Crown Healthcare
02.2019 - 01.2022
Head of Sales Radiology
Crown Healthcare
01.2018 - 01.2018
Sales Representative
Crown Healthcare.
08.2014 - 12.2017
Medical Lab Technologist
National Public Labs. ( HIV Reference Lab)
05.2013 - 05.2014
Master of Science - Medical Virology
Institute of Tropical Medicine-KEMRI
04.2001 -
Bachelor in Medical Laboratory Science - Medical Laboratory Science
JKUAT
04.2001 -
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