Elisha Mathew Mulinge
Bartender
Mombasa
Summary
Dynamic and skilled bartender with extensive experience in high-volume bar environments, adept at thriving under pressure while maintaining exceptional service standards. Certified in STCW (Standards of Training, Certification, and Watchkeeping), demonstrating a solid foundation in safety protocols, emergency response, and effective teamwork. Expertise in cocktail preparation, customer engagement, and upselling techniques that elevate the guest experience and drive revenue growth. Recognized for reliability, a fast-paced work ethic, and an unwavering commitment to delivering outstanding service.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Bartender
SOUTHERN PALM BEACH RESORT
12.2022 - Current
- Successfully managing high-volume shifts, serving up to 200 customers while maintaining service quality.
- Cultivating a friendly atmosphere, resulting in a 30% increase in repeat customers.
- Training new staff on bar operations, cocktail preparation, and customer service standards.
- Mixing cocktail ingredients using shakers, blenders, and ice-crushers for optimal presentation.
- Resolving customer complaints diplomatically, enhancing the establishment's reputation.
- Managing bar inventory through stock takes and strategic ordering to ensure optimal supplies.
- Preparing ingredients and crafting special cocktails using alcoholic and non-alcoholic bases.
- Polishing glass and cutlery before storage to uphold cleanliness standards.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Neptune
08.2023 - 12.2023
- Adaptable to new environments and diverse preferences.
- Cash handling and POS system experience.
- Ability to work under pressure.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bar Waiter
SOUTHERN PALM BEACH RESORT
07.2018 - 12.2021
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
Education
Standard of training certification and watchkeeping for seafarer - Personal survival techniques, Fire prevention & fire fighting, Elementary first aid, Personal safety and social responsibility
Mount Kenya Universty
Malindi, Kilifi District, Kenya09-2025
Level 2 barista & BARETENDER SKILLS - Food And Beverage
BAMISCO HOSPITALITY & COMMERCIAL COLLEGE
Nairobi, Nairobi Province, Kenya01-2025
Certificate of Secondary Education - High School Administration
MIVUMONI HIGH SCHOOL
Kwale, Kwale District, Kenya01-2016
Skills
Mixology & Drink knowledge
Effective complaint resolution
High-volume service experience
Team collaboration
Food safety regulations adherence
Organizational time strategies
Physical & Mental stamina
Inventory & Stock control
Multicultural communication
POS & Cash handling sysytems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Neptune
08.2023 - 12.2023
Bartender
SOUTHERN PALM BEACH RESORT
12.2022 - Current
Bar Waiter
SOUTHERN PALM BEACH RESORT
07.2018 - 12.2021
Standard of training certification and watchkeeping for seafarer - Personal survival techniques, Fire prevention & fire fighting, Elementary first aid, Personal safety and social responsibility
Mount Kenya Universty
Level 2 barista & BARETENDER SKILLS - Food And Beverage
BAMISCO HOSPITALITY & COMMERCIAL COLLEGE
Certificate of Secondary Education - High School Administration
MIVUMONI HIGH SCHOOL