ELISHA KIPROTICH
ELDORET,Eldoret
Summary
I am Elisha Kiprotich, a computer scientist by profession. Currently working as a freelancer and helping the Australian students accomplish their day to day task, and also offering tech services to the community by giving solutions to their tech problems such as troubleshooting software.
The best and sharpened skill got is to use and interpret AI tools to solve problems.
Overview
3
3
years of professional experience
Work History
Technician
Self Employed Services
Eldoret, Uasin Gishu
11.2022 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Attachee
County Government of Uasin Gishu
Eldoret
05.2022 - 08.2022
- Providing technical assistance and support to county officials and staff members, resolving hardware, software, and network issues, and answering user inquiries.
- Installing, configuring, and maintaining computer systems, printers, scanners, and other hardware components. Installing and updating software applications, operating systems, and drivers as required.
- Configuring and managing the office's local area network (LAN), including setting up routers, switches, and wireless access points. Monitoring network performance, troubleshooting connectivity issues, and ensuring network security.
- Managing user accounts and permissions, setting up email accounts, and maintaining directory services. Performing routine maintenance tasks such as backups, system updates, and patches.
- Implementing security measures to protect sensitive government data, including installing and configuring firewalls, antivirus software, and intrusion detection systems. Monitoring systems for security breaches, investigating incidents, and taking appropriate action.
- Conducting training sessions and workshops for government officials and staff members on IT systems, software applications, and best practices for information security.
- Assisting in the planning and implementation of IT projects, such as system upgrades, network expansions, or software deployments.
- Collaborating with external IT vendors or contractors for support, repairs, or maintenance of IT systems and equipment.
Education
Bachelor of Science - Computer And Information Sciences
Catholic University of Eastern Africa
Eldoret, 44 10.2023 - 11.2023
Skills
Time management, team work, decision making, problem solving
undefinedTimeline
Bachelor of Science - Computer And Information Sciences
Catholic University of Eastern Africa
10.2023 - 11.2023
Technician
Self Employed Services
11.2022 - Current
Attachee
County Government of Uasin Gishu
05.2022 - 08.2022
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