ELIJAH MACHOMBA
NAIROBI
Summary
Dynamic assistant project manager with a proven track record at SAMASOURCE.ORG, excelling in stakeholder engagement and risk management. Adept at leading cross-functional teams to achieve project goals, I leverage analytical problem-solving and strategic thinking to drive process improvements, ensuring timely project delivery and enhanced client satisfaction.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specializing in project management and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
13
13
years of professional experience
Work History
Junior/ Assistant Project Manager
SAMASOURCE.ORG
02.2016 - Current
- Identified potential project implementation risks and issues, proactively communicating with stakeholders throughout projects.
- Managing a portfolio of key clients, proactively contacting them.
- Coordination of team operations on allocated projects.
- Provide administrative support as needed for all projects.
- Daily analysis of how the project is progressing by analyzing the number of submissions and quality of work done After downloading data from Tableau.
- Coordinate projects and training with the teams to completion.
- Document and follow up on important actions and decisions from meetings.
- Cross-functional escalations, payment deductions and change management.
- Act as a liaison between the client, project managers and the team leaders.
- In conjunction with the project manager, gather and document all project learnings after a project is complete. I.e. ability to report success and project setbacks that were encountered for improvement.
- Managing a portfolio of key clients, and proactively contacting them.
- Work with project managers in the coordination of resources and equipment.
- Driving and supporting SME operations.
- Support with ADhoc requests and other administrative duties assigned.
- Support with ensuring accurate and timely reporting on Project Reporting Tracker, Quality Reporting Tracker, Daily shift report, Shift sign-ins, Time tracking.
- Hold forte for PJMs while on leave.
- Prompt identification and resolution of service delivery issues including implementation of preventative measures.
Team Lead
SAMASOURCE.ORG
02.2016 - Current
- Provide status reporting of team activities against the program plan or schedule.
- Keep the project manager and product committee informed of task accomplishment, issues and status.
- Guide the team based on management direction.
- Escalate issues which cannot be resolved by the team.
- Develop a strategy the team will use to reach its goal.
- Manage the flow of day-to-day operations.
- Encourages team members, including communicating team goals and identifying areas for new training or skill checks.
- Develops strategies to promote team member adherence to company regulations and performance goals.
Reviewer
SAMASOURCE.ORG
02.2016 - Current
- Standing in for our team leader.
- Monitor data on product quality and process efficiency.
- Assess the quality of transactions against set best standards.
- Provide feedback to Team Leaders on identified areas that individual team members need to improve on for coaching.
- Data recording.
- Measuring the quality of services and identifying areas for improvement.
- Taking action to improve agent performance and customer satisfaction.
Agent
SAMASOURCE.ORG
02.2016 - Current
- Collection of data from source documents into prescribed computer databases, files and forms.
- Scanning or researching through information to identify pertinent information.
- Entering and updating information into the relevant databases.
- Informing relevant parties regarding errors encountered.
- Storing hard copies of data in an organized manner to optimize retrieval.
- Handling additional duties from time to time.
- Ensure accurate and complete records of files.
- Image Labeling.
Project Facilitator
HOPE WORLDWIDE KENYA
Nairobi
03.2015 - 03.2016
- Group therapy sessions.
- Developed communication materials to promote awareness of health programs.
- Managed project timelines, ensuring timely completion of tasks and deliverables.
- Collaborated with local organizations to enhance community engagement strategies.
- Provided guidance and direction to team members regarding tasks, objectives, priorities and deadlines.
- Prepared reports on project progress for management review.
- Assessed, monitored and reported on work progression.
Field Manager
VISIONARY INITIATIVE
02.2013 - 01.2015
- Organizing field visits.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
- Developed reports summarizing progress towards project goals; prepared status updates for management.
- Content moderator.
- Individual Counseling.
- Group counseling sessions.
- Supervised field operations to ensure project completion and compliance with standards.
- Coordinated team schedules to optimize resource allocation and workflow efficiency.
- Analyzed operational processes to identify areas for improvement and increased effectiveness.
- Trained team members in proper use of tools, equipment and safety procedures.
Psychologist
KIRIGITI GIRLS REHABILITATION
Kiambu
01.2013 - 05.2013
- Conducted psychological assessments for adolescent girls in rehabilitation programs.
- Facilitated group therapy sessions to promote social skills and emotional expression.
- Provided crisis intervention and support during critical behavioral incidents.
- Maintained detailed case records in compliance with regulatory standards and confidentiality policies.
- Built rapport and guided discussion with patients using therapeutic communication techniques.
- Facilitated therapeutic activities such as art therapy and play therapy techniques.
Office Administrative Assistant
WETTS ENTERPRISE
Nairobi
11.2012 - 01.2013
- Preparing payment vouchers, invoices and delivery notes.
- Managed daily office operations and maintained organized filing systems.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Maintained office supplies inventory and placed orders as needed.
- Organized and maintained filing systems, both paper and electronic.
- Assisted with scheduling meetings and appointments for the office staff.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Created expense reports, tracked invoices, and processed payments.
Education
Counseling Psychology
TECHNICAL UNIVERSITY OF KENYA
Nairobi, Kenya01.2013
Kenya Certificate of Secondary Education -
KAMITI SECONDARY SCHOOL
01.2010
Kenya Certificate of Primary Education -
EMBAKASI GARRISON PRIMARY SCHOOL
01.2006
Skills
- Project Management
- Cross-Functional Collaboration
- Process Improvement
- Risk Management
- Stakeholder Engagement
- Analytical Problem-Solving
- Strategic Thinking
- Team Leadership
- Effective analytical and critical thinking skills
- Public speaking
- Conflict management
- Life coaching skills
- Behavior change communication
- Developing and managing integrated groups
References
- Joyce Muraya, Delivery Manager, Sama LTD, +254 780 583 076, joyce.muraya@samasource.org
- MR. Karangi, Manager, Aqua Wetts Enterprise, P.O. BOX 26787-00504, 00504, +254 724 684 632
- Eliud Kigotho, Manager, Visionary Initiative, Makigas@gmail.com
Proficiency
I look forward to pursuing a career in which I will achieve the highest level of productivity either as an individual or as a group by fully utilizing the knowledge and experience I have acquired through time and being able to fully exploit my talents and potential. A result-driven individual.
Timeline
Junior/ Assistant Project Manager
SAMASOURCE.ORG
02.2016 - Current
Team Lead
SAMASOURCE.ORG
02.2016 - Current
Reviewer
SAMASOURCE.ORG
02.2016 - Current
Agent
SAMASOURCE.ORG
02.2016 - Current
Project Facilitator
HOPE WORLDWIDE KENYA
03.2015 - 03.2016
Field Manager
VISIONARY INITIATIVE
02.2013 - 01.2015
Psychologist
KIRIGITI GIRLS REHABILITATION
01.2013 - 05.2013
Office Administrative Assistant
WETTS ENTERPRISE
11.2012 - 01.2013
Counseling Psychology
TECHNICAL UNIVERSITY OF KENYA
Kenya Certificate of Secondary Education -
KAMITI SECONDARY SCHOOL
Kenya Certificate of Primary Education -
EMBAKASI GARRISON PRIMARY SCHOOL