Elias Kevin King’ori
Nairobi
Summary
Enthusiastic and detail-oriented waiter with 4 years of experience in the food service industry, looking to contribute exceptional service and a strong work ethic. Passionate about creating memorable dining experiences and ensuring customer satisfaction and contribute to the team's success.
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
5
5
years of professional experience
Work History
Waiter
Nas Servair
01.2024 - Current
- Company Overview: Airport Lounges
- Guest greeting and establishing meaningful relationships with guests that ate at the restaurant during their stay
- Introducing the menu, dish of the day and giving recommendations and taking orders
- Typical sommelier duties, recommending wine pairings
- Food and beverage service, including coffee making
- Constant check ins to ensure customer satisfaction and avoid complaints
- Airport Lounges
Barista
First Cup Coffee
01.2022 - 01.2023
- Sanitize and tidy all working surfaces for beverage creation
- Collaborate with peers to create seasonal beverages
- Provide quality customer service and friendly coffee information
- Informed customers about the menu items of the day
- Brewed and served locally roasted coffee beverages
- Handled cash and card transactions for purchases
Waiter/ Cashier
Gateway Bliss Gardens
01.2020 - 01.2022
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Following health code standards with regards to food handling
- Maintaining high standard of personal appearance and hygiene at all times
- Maintaining a good teamwork relationship with colleagues
- Assisting in clearing, cleaning and set up of tables, chairs, linens, glasses and silver for service in an unobtrusive manner
- Assisting in stocking linens, glasses, silver and food items for service
Education
Certificate in Barista -
Nairobi Bar School
Diploma in Radio Program Production -
Kenya Institute of Mass Communication
Certificate in International Computer Driving License -
Nairobi Institute of Business Studies
Kenya Certificate of Secondary Education -
The Kahawa Garrison Secondary School
Skills
- Friendly customer service
- Conflict Resolution
- Team Player
- Milk & latte art
- Coffee brewing & extraction
- Food Safety Knowledge
References
References are available upon request.
Timeline
Waiter
Nas Servair
01.2024 - Current
Barista
First Cup Coffee
01.2022 - 01.2023
Waiter/ Cashier
Gateway Bliss Gardens
01.2020 - 01.2022
Diploma in Radio Program Production -
Kenya Institute of Mass Communication
Certificate in International Computer Driving License -
Nairobi Institute of Business Studies
Kenya Certificate of Secondary Education -
The Kahawa Garrison Secondary School
Certificate in Barista -
Nairobi Bar School
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