John Mburu Mwangi
Nairobi
Summary
Dedicated housekeeping professional with extensive expertise in laundry operations, accommodations, Pool, and public area maintenance. Demonstrates a strong commitment to guest satisfaction, developed through years of hands-on experience. Proven ability to operate laundry machines, public area equipment, and pool facilities efficiently, with attention to detail. Recognized for training new staff and enhancing service delivery through effective communication and teamwork. Possesses skills in project management, problem-solving, and collaboration. I bring to the team a collaborative and fresh perspective and strong commitment to quality and success.
Overview
15
15
years of professional experience
Work History
House Keeper Attendant
Radisson Blu
Nairobi
01.2020 - 01.2024
- Ensure seamless operations to provide clean linens and towels for timely distribution to guest rooms and support overall hotel operations.
- Responsible for maintaining cleanliness and hygiene in laundry facilities, ensuring all areas meet or exceed established cleanliness standards.
- Report any maintenance issues, damages, or safety concerns promptly.
- Collect, sort, and process soiled linens and clothing for washing, drying, ironing, or dry cleaning
- Operate laundry equipment, including washing machines, dryers, and presses, as per the manufacturer guidelines
- Fold, organize, and distribute clean laundry to designated areas or guests
- Use cleaning agents and detergents safely and effectively, adhering to health and safety protocols
- Maintain and clean housekeeping and laundry equipment, reporting malfunctions when necessary
- Maintain a professional and friendly demeanor to ensure guest satisfaction
- Work closely with housekeeping and maintenance teams to ensure seamless service delivery
- Assist with training new team members in housekeeping and laundry procedures
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Housekeeping and Laundry Attendant
Autograph Collection
Nairobi
01.2017 - 01.2020
- Collected and sorted linens for washing, dry cleaning, and special treatment
- Operated laundry equipment, ensuring adherence to fabric care protocols
- Provided high-quality laundry services for guests and crew members
- Handled cleaning chemicals safely and maintained equipment in good condition
- Monitored equipment performance and reported issues promptly
- Trained new staff on laundry procedures, safety protocols, and equipment use
- Communicated effectively with housekeeping, maintenance, and guest services teams
- Monitor and maintain pool cleanliness and safety, including regular water quality checks and prompt removal of debris, to ensure a hygienic and enjoyable environment for guests.
- Provide excellent guest service by offering towels, assisting with lounge chairs, and addressing inquiries or concerns to enhance the overall poolside experience.
- Maintain cleanliness of all public areas, including lobbies, restrooms, hallways, and elevators, by following daily cleaning schedules and hygiene standards.
- Report maintenance issues or safety hazards promptly and collaborate with other departments to ensure a safe, welcoming, and well-presented environment for guests and staff.
Shop Attendant
Tusker Mattresses Ltd
Nairobi
01.2009 - 01.2017
- Assisted customers with inquiries, product selection, and purchases
- Operated the cash register, managing transactions and receipts
- Organized and maintained an attractive sales floor
- Resolved customer complaints and handled returns professionally
- Participated in inventory management, including stock checks and restocking
- Collaborated with the team to meet sales targets and improve store performance
Education
Diploma - Housekeeping and Laundry
Kenya Utalii Collage
01.2008
Kenya certificate of secondary Education -
Gatunguru secondary school
01.2005
Kenya certificate of primary education -
Gatunguru primary school
01.2001
Skills
- Fabric Care Expertise
- Equipment Operation
- Chemical Handling
- Attention to Detail
- Time Management
- Guest Service Skills
Languages
- English
- Kiswahili
Skills
Fabric Care Expertise, Equipment Operation, Chemical Handling, Attention to Detail, Time Management, Guest Service Skills
Personal Information
- Citizenship: Kenya
- Date of Birth: 01/23/87
- Marital Status: MARRIED
Timeline
House Keeper Attendant
Radisson Blu
01.2020 - 01.2024
Housekeeping and Laundry Attendant
Autograph Collection
01.2017 - 01.2020
Shop Attendant
Tusker Mattresses Ltd
01.2009 - 01.2017
Diploma - Housekeeping and Laundry
Kenya Utalii Collage
Kenya certificate of secondary Education -
Gatunguru secondary school
Kenya certificate of primary education -
Gatunguru primary school
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