Hi, I’m
Eliakim Mitula
Bar Manager
Nairobi
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
17
years of professional experience
7
years of post-secondary education
1
Certification
1
Language
Work History
MSC CruisesGeneva, Switzerland
Assistant Bar Manager
03.2022 - 12.2023
Job overview
- Assists the bar manager in ensuring that quality and sanitation standards and protocols are followed by all bars, lounges, and crew bars.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Crafted special drink and cocktail menu items for seasonal offerings
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise
- Consulted with managers to organize special events and promotions
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Kept alcoholic beverages well-stocked and organized to meet expected demands
Movenpick Hotels & ResortsNairobi, Kenya
Bar Manager
03.2019 - 02.2022
Job overview
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 82% improvement over prior onboarding process
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Kept alcoholic beverages well-stocked and organized to meet expected demands
Kenya AirwaysNairobi, Kenya
Restaurant Manager
02.2018 - 02.2019
Job overview
- Coordinating daily front-of-house and back-of-house restaurant operations, delivering superior service, and maximizing customer satisfaction.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Managed team of up to 150 bar staff, maintaining exceptional customer service and quality standards
Radisson Blu Hotels & ResortsKigali, Rwanda
Bar Manager
04.2017 - 03.2018
Job overview
- Designing delicious and attractive menus, forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock bars and fridges.
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Create effective employee schedules, maintain coverage at peak times and minimize labor costs
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Consulted with managers to organize special events and promotions
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
News CafeNairobi, Kenya
Branch Manager
08.2015 - 03.2017
Job overview
- Managing and overseeing administrative aspects of day-to-day operations, including maintaining current liquor licenses, identifying and contacting potential suppliers, negotiating contracts, tracking and maintaining inventory, managing budgets, and identifying and setting benchmark goals for business
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Thayu Farm HotelKiambu, Kenya
Food and Beverage Manager
11.2013 - 08.2015
Job overview
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- draft beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Developed relationships with suppliers and vendors, leading to special volume pricing discounts and availability.
- Built stronger wine list aligned with trends, improved credibility restaurant's program and raised profitability per glass.
Mara Bushtops CampMasaai Mara, Kenya
Food and Beverage Manager
04.2010 - 10.2013
Job overview
- Implemented new drink policies, reducing over-pouring by 22%.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors, leading to special volume pricing discounts and availability.
- built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
- maintained highest standards for beverage quality and service.
Severin Sea LodgeMombasa, Kenya
Assistant Food and Beverage Manager
01.2007 - 01.2010
Job overview
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
- Responded to customer complaints, addressing concerns and distress with amicable interactions
- Managed bar and wait staff and directed hiring program
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
- Oversaw selection, ordering, and inventory control of wine, beer, and alcohol programs.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Supervised appropriate disposal of tainted and unsold beverage stock, following pertinent health and safety protocols.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics
Education
INSTITUTE OF COMMERCIAL MANAGEMENTNairobi, 30
Diploma from Hospitality Administration And Management
04.2010 - 04.2012
University Overview
- Completed professional development in beverage science
Jaramogi Oginga Odinga UniversityNairobi
Bachelor of Arts
03.2006 - 03.2010
University Overview
- Completed professional development in hospitality management
Kenya Utalii CollegeNairobi, 30
Some College (No Degree) from Hospitality
01.2005 - 01.2006
University Overview
- Awarded certificate in food and beverage sales and service
- bartending and mixology
Skills
Ability to coordinateundefined
Certification
Training of Trainers (TOT), 10/01/12
Affiliations
Bartenders association of kenya, Vice chairman
Interests
socialization
Intro
A talented individual who has had a lifelong interest in quality food and beverage, the hospitality industry, and the latest beverage trends. An experienced host who works hard to cultivate a high profile with guests and possesses a strong understanding of financial margins and controls. Eliakim considers himself to be the beating heart of a Hotel's success, and as a hands-on manager, he is personally involved in rallying staff, serving customers, and generally keeping everything running smoothly. I am currently looking for a suitable managerial position with an exciting and reputable hotel or cruise ship.
Personal Information
Date of Birth: 06/18/80
Timeline
Assistant Bar Manager
MSC Cruises
03.2022 - 12.2023
Bar Manager
Movenpick Hotels & Resorts
03.2019 - 02.2022
Restaurant Manager
Kenya Airways
02.2018 - 02.2019
Bar Manager
Radisson Blu Hotels & Resorts
04.2017 - 03.2018
Branch Manager
News Cafe
08.2015 - 03.2017
Food and Beverage Manager
Thayu Farm Hotel
11.2013 - 08.2015
INSTITUTE OF COMMERCIAL MANAGEMENT
Diploma from Hospitality Administration And Management
04.2010 - 04.2012
Food and Beverage Manager
Mara Bushtops Camp
04.2010 - 10.2013
Assistant Food and Beverage Manager
Severin Sea Lodge
01.2007 - 01.2010
Jaramogi Oginga Odinga University
Bachelor of Arts
03.2006 - 03.2010
Kenya Utalii College
Some College (No Degree) from Hospitality
01.2005 - 01.2006
Training of Trainers (TOT), 10/01/12
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