Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic
Eleanor Osoro

Eleanor Osoro

Waitress/Customer care representative/sales associate
Nairobi city,Nairobi

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Competent Retail Sales Manager with wealth of experience in building client rapport and driving business success. Offering strategic marketing expertise, exceptional planning abilities and in-depth market understanding. Forward-thinking and responsive with solid record of success in diverse environments.

Overview

9
9
years of professional experience

Work History

Retail Sales Manager

Family owned business
01.2020 - Current
  • Responsible for welcoming customers and offering the assistance with shopping.
  • providing recommendations to customer.
  • Creating a positive customer experience and work environment.
  • Handling customer complaints.
  • Managing financial transactions.
  • Responding to customer queries and giving information to customers.
  • Maintaining clean an tidy place.

Customer Service Representative

Priceless Africa Safaris
01.2019 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Identifying and accessing customer needs to achieve satisfaction.
  • collecting and analyzing customer feedback.

Waitress

Sankara Hotel
01.2016 - 01.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Prepared dining tables by arranging condiments ,kitchenware and decorations.

Intern at the Kenya national archives

Kenya national archives
Nairobi city, Nairobi
01.2015 - 06.2015
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Arts - Virtual Assistance

Ajira Digital
Nairobi
06.2023

Associate of Arts - Care Giving

Alison Online Education
Online
04.2023

Bachelor of Arts - Tourism And Hospitality Management

University of Kabianga
Kericho
11.2016

Skills

  • Shrink Reduction
  • Consultative Selling Techniques
  • Digital Sales
  • Market Analysis
  • Time management
  • Product knowledge
  • Customer relationship management
  • Problem solving
  • Attention to details

Languages

Swahili
Native language
French
Beginner
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Manager

Family owned business
01.2020 - Current

Customer Service Representative

Priceless Africa Safaris
01.2019 - 12.2019

Waitress

Sankara Hotel
01.2016 - 01.2018

Intern at the Kenya national archives

Kenya national archives
01.2015 - 06.2015

Associate of Arts - Virtual Assistance

Ajira Digital

Associate of Arts - Care Giving

Alison Online Education

Bachelor of Arts - Tourism And Hospitality Management

University of Kabianga
Eleanor OsoroWaitress/Customer care representative/sales associate