Eileen Awino Otieno
Medical Records and Information Technician
Siaya
Summary
Detail-oriented Medical Records Specialist with superior attention to detail and extensive experience in evaluating and correcting health records. Possessing advanced knowledge of medical terminology, procedural codes, and billing practices, known for diligently checking records and resolving discrepancies. Excellent work ethic and exemplary time management skills, dedicated to ensuring accuracy and efficiency in maintaining medical records.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Medical Records and Health Information Technician
Fertility Point- Kenya
08.2024 - Current
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Led cross-functional teams during system upgrades or transitions, minimizing disruptions to daily operations.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Established and maintained strong relationships with external vendors, ensuring smooth operations within the department.
MEDICAL RECORDS AND HEALTH INFORMATION TECHNICIAN
Siaya County Referral Hospital
5 2020 - 06.2024
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems
- Processed medical records requests from outside providers according to facility, state and federal law
- Maintained patient records in compliance with security regulations
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
- Gathered patient information by collecting demographic information from variety of sources
- Maintained accuracy, completeness and security for medical records and health information
- Maintained database for storage and retrieval of medical records
- Supported smooth admission and discharge processes by handling associated documents.
HIV COUNSELOR
LVCT
06.2017 - 11.2018
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources
- Identified and developed client-directed treatment plan to monitor ongoing goal achievement
- Enhanced engagement in care by assembling appointment charts and completing patient reminder calls
- Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines
- Traveled to street venues to conduct various types of HIV tests
- Collected demographic information to accurately complete CDC HIV report forms
- Assisted clients in enrolling and re-engaging in appropriate medical care
- Conducted scientific-based prevention education sessions with HIV positive individuals through workshops and social marketing activities
- Preserved and prepared reports and treatment records
- Worked with medical teams, patients and families to implement effective treatment plans
- Provided ongoing counseling to help patients deal with conditions and processes
- Organized clinical documentation, treatment plans and referrals
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes
- Completed psychosocial evaluations and needs assessments
- Coordinated program referrals for community-based resources
- Documented case notes daily and coordinated follow-up for seamless case management.
Education
Diploma in Health Records and Information Technology -
Kenya Medical Training College
06.2022 -
Certificate in Health Records and Information Tech - undefined
Kenya Medical Training College
08.2017 -
Kenya Certificate of Secondary Education - undefined
Bishop Okoth Girls' Mbaga High School
11.2010 -
Kenya Certificate of Primary Education - undefined
Mbaga Girls' Boarding Primary School
11.2006 -
Skills
Medical terminology understanding
Billing oversight
Medical transcription
Medical Records Management
Medical billing code accuracy
Records review
Written and verbal communication
Teamwork and collaboration
Excellent communication
Data Entry
Attention to detail
Certification
HIV Testing and Counselling -LVCT Health
References
- Mrs. Sharon K'odindo, H.O.D- Health Records and Information Department, +254705694640
- Mr. Duncan Omondi, Training and Capacity Development Officer-LVCT Kenya, +254720301133
- Dr. Steve Muhulo, General Medical Officer-Siaya County Referral Hospital, +254790177739
- Dr. Evans Ogoti, Medical Superintendent- Bondo Sub-County Hospital, +254722761458
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Copywriting
09-2024
Medical Records and Health Information Technician
Fertility Point- Kenya
08.2024 - Current
Virtual Assistant
08-2024
Diploma in Health Records and Information Technology -
Kenya Medical Training College
06.2022 -
HIV Testing and Counselling -LVCT Health
11-2017
Certificate in Health Records and Information Tech - undefined
Kenya Medical Training College
08.2017 -
HIV COUNSELOR
LVCT
06.2017 - 11.2018
Kenya Certificate of Secondary Education - undefined
Bishop Okoth Girls' Mbaga High School
11.2010 -
Kenya Certificate of Primary Education - undefined
Mbaga Girls' Boarding Primary School
11.2006 -
MEDICAL RECORDS AND HEALTH INFORMATION TECHNICIAN
Siaya County Referral Hospital
5 2020 - 06.2024