Eileen Owuoti
Office Administrator
Nairobi
Summary
Highly motivated professional with 8 years of experience in customer service, office administration, and team management. Skilled in delivering exceptional service, managing workloads, and creating a welcoming environment while ensuring safety and satisfaction. Eager to contribute to Qatar Airways' mission of excellence in aviation service.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Office Administrator
Adhiambo Okech & Associates Advocates LLP
01.2021 - Current
- Prepared reports, managed documentation, and coordinated logistics for meetings and events
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Office Manager
Wambasi & Company Advocates
01.2017 - 01.2019
- Delivered exceptional customer support, handling inquiries, complaints, and service requests with professionalism
- Oversaw scheduling, resource management, and process improvements, ensuring seamless daily operations
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Customer Care Representative
Safaricom PLC
01.2015 - 01.2017
- Delivered top-tier customer service, ensuring client satisfaction and loyalty
- Handled high-pressure situations with professionalism, resolving issues effectively and efficiently
- Assisted call-in customers with questions and orders.
Education
Bachelor of Purchasing and Supplies Management -
Jomo Kenyatta University of Agriculture And Technology
01.2017 - 01.2021
Diploma in Business Management -
Wagerma Institute of Professional Studies
01.2013 - 01.2015
Certificate in Purchasing and Supplies Management -
Zetech University
01.2011 - 01.2012
Skills
- First Aid Training
- Administrative support
- Customer engagement
- File maintenance
- Verbal communication
- Customer relationship management
Accomplishments
- Successfully led a team of 10 enhancing productivity by 30%.
- Implemented Code of Conduct, Filling system and data entry system resulting in improved efficiency and service delivery.
Hobbies
- Volunteering
- Sports and Fitness
- Traveling
- Cooking
Reference
Vivian Atieno Olum
Associate and HR ,Adhiambo Okech & Associates Advocates LLP
0725493011
Carl Wambasi
Managing Partner, Wambasi & Company Advocates
0722842302
James Ndiu
Supervisor Safaricom PLC
254710742753
Timeline
Office Administrator
Adhiambo Okech & Associates Advocates LLP
01.2021 - Current
Office Manager
Wambasi & Company Advocates
01.2017 - 01.2019
Bachelor of Purchasing and Supplies Management -
Jomo Kenyatta University of Agriculture And Technology
01.2017 - 01.2021
Customer Care Representative
Safaricom PLC
01.2015 - 01.2017
Diploma in Business Management -
Wagerma Institute of Professional Studies
01.2013 - 01.2015
Certificate in Purchasing and Supplies Management -
Zetech University
01.2011 - 01.2012
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