Eileen Muthoni Elphick
Nairobi
Summary
Dynamic hospitality professional with extensive experience at Trademark Suites Hotel, excelling in customer service and guest relations. Proven ability to enhance satisfaction through effective communication and problem resolution. Skilled in cash handling and POS software, demonstrating flexibility and a positive attitude in fast-paced environments. Committed to maintaining high cleanliness standards.
Overview
14
14
years of professional experience
Work History
Waitress
Trademark hotel
06.2025 - 08.2025
- Maintained cleanliness of dining area and tables throughout shifts.
- Handled cash and processed payments efficiently at the register.
- Resolved customer complaints professionally to enhance satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Waitress
Trademark suites Enaki
01.2025 - 04.2025
- Provided exceptional customer service in a fast-paced hotel dining environment.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Sales
Joy of living packaging solutions
01.2023 - 12.2024
- Attended weekly sales meetings with dealership management staff to discuss sales goals and strategies.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Provided regular sales reports to the sales manager, highlighting achievements and challenges.
- Identified potential sales opportunities.
Chef
Homemade Delights
08.2021 - 12.2022
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained cleanliness and organization in kitchen and food storage areas.
- Managed inventory by tracking supplies and placing orders as needed.
- Monitored food quality to ensure adherence to safety and taste standards.
- Implemented waste reduction practices to enhance kitchen efficiency and sustainability.
Waitress
Sarova New Stanley
01.2020 - 04.2021
Manager
Family Home Vacation Villa
12.2015 - 03.2019
- Managed guest accommodations and ensured optimal guest satisfaction.
- Implemented housekeeping procedures to maintain cleanliness and organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Hostess
Tribe Hotel
02.2013 - 11.2015
- Managed reservation system to ensure smooth guest flow.
- Collaborated with servers to coordinate timely service for guests.
- Addressed guest inquiries and resolved issues with professionalism.
Waitress
Artcaffe
08.2011 - 01.2013
Education
certificate - wine handling
Simonsig cape wines
11.2011
Certificate - food and beverage service skills and guest relations
Paragon Institute
06.2011
Skills
- Communication
- Patient
- Flexible
- Customer service
- Attentive
- Positive attitude
- Multi-tasking
- Guest relations
- POS software
- Teamwork
- Cash handling
- Cleanliness standards
- Communication skills
References
- Caroline Wahito, Manager Meetings and Events, Trademark Suites, +254723686334
- Margret, Manager, Ranchoz, +254719755969
- Wambui, Bar and Grill, +254719755969
Timeline
Waitress
Trademark hotel
06.2025 - 08.2025
Waitress
Trademark suites Enaki
01.2025 - 04.2025
Sales
Joy of living packaging solutions
01.2023 - 12.2024
Chef
Homemade Delights
08.2021 - 12.2022
Waitress
Sarova New Stanley
01.2020 - 04.2021
Manager
Family Home Vacation Villa
12.2015 - 03.2019
Hostess
Tribe Hotel
02.2013 - 11.2015
Waitress
Artcaffe
08.2011 - 01.2013
certificate - wine handling
Simonsig cape wines
Certificate - food and beverage service skills and guest relations
Paragon Institute