Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rose Konji

Nairobi,Nairobi
Rose Konji

Summary

Experienced sales leader with a strong background in Fintech, retail, and merchant services sectors. Proven ability to drive business growth, achieve sales targets, and expand market share. Implemented strategic initiatives resulting in a significant increase in sales turnover. Successfully grew merchant acquisition by 40% in just 6 months. Skilled Business Development leader with over 10 years of experience consistently leading operations and enhancing revenue. Demonstrated expertise in client acquisition and contract negotiation, complemented by excellent interpersonal communication, relationship-building, and team leadership abilities. Results-driven and proactive, consistently surpassing sales and revenue objectives. Sales leader with proven track record in driving revenue growth and fostering team collaboration. Skilled in strategic planning, client relationship management, and market analysis. Known for flexibility in adapting to changing business needs and consistently delivering results. Strong communicator who inspires team performance and aligns sales strategies with organizational goals. Knowledgeable with proven track record in leading high-performing sales teams. Successfully implemented strategies that increased client acquisition and retention. Demonstrated expertise in driving revenue growth and fostering long-term client relationships.

Overview

16
years of professional experience

Work History

Pesapal Ltd Kenya

Head Of Sales
08.2024 - Current

Job overview

  • Retail Sector (Payment Services - Fintech)
  • Oversee the day-to-day activities and the maintenance of the Retail sales team
  • Generating and implementing strategies to acquire more business and improve efficiency within the assigned sector in a fast-paced environment
  • Serve as a champion for the Company's Products so that the business can grow as projected in the assigned sector while effectively pitching services to clients
  • Drive consistent and sustained effort for prudent and professional acquisition of new business to achieve sales targets in order to maintain profitability and provide return on investment
  • Conduct market surveys to monitor trends in market share and devise strategies aimed at growing this share to raise sales turnover
  • Ensure the implementation of and adherence to the credit control policy in line with company objectives, targets and operating budget; critically evaluate the cost and the benefits of all new ideas and initiatives to ensure that resources are appropriately directed to give maximum value
  • Direct and control the sales and account management staff in the sector to ensure that they are appropriately motivated, trained and working towards the achievement of the market strategic plan and company's objectives in overall.
  • Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
  • Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
  • Analyzed market trends to identify new opportunities for business expansion and growth.
  • Expanded market share with targeted sales initiatives and strategic partnerships.
  • Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
  • Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
  • IEnsured brand consistency across all communication materials by working closely with marketing colleaguesi.
  • Developed strong client relationships for improved customer satisfaction and repeat business.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Communicated best practices among on-site and external personnel to align efforts and goals.

Pesapal Limited

Business Development Manager
01.2022 - 07.2024

Job overview

  • Payment Services - Fintech
  • Acting Head Of Sector - Retail business
  • Identifying partnership opportunities (in terms of markets, growth, trends, customers and products) that will be profitable to the company
  • Conducting research to identify new markets and customer needs
  • Developing new relationships in an effort to grow business and help company expand
  • Maintaining smooth customer relations and provide quality after sales experience for on boarded clients
  • Coordinating on-site demos and training to ensure new and potential clients are well trained and understand the product.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Represented company and promoted products at conferences and industry events.

Equity Bank (K) Ltd

Regional Relationship Manager
11.2014 - 04.2020

Job overview

  • Merchant and Acquiring Services
  • Drove growth of the merchant acquiring business on volumes, distribution, value proposition, and bottom line in the assigned region
  • Identified and managed relationships with merchants by creating sales opportunities for the bank
  • Negotiated pricing and contracts that can be translated into merchant business opportunities
  • Trained and established key relationships and provide the best services to merchants to strengthen the relationship and grow a profitable Merchant acquiring business
  • Managed compliance in the merchant onboarding process, managing all merchant complaints and inquiries within Kenya to provide merchants with exceptional customer experience
  • Oversaw a region within the Nairobi West cluster whereby I gave support in acquiring business management and relationship management to branches within that region
  • Drove aggressive recruitment of good quality merchants within the region to deliver on POS revenues
  • Conducted market research (market intelligence) to identify competitive information on new acquiring product developments in the market.
  • Facilitated negotiation of complex deals between clients and various stakeholders within the organization.
  • Expanded the regional client base through effective networking and relationship-building efforts at industry events.
  • Conducted thorough market research to identify new business opportunities and develop strategies for capitalizing on those opportunities.
  • Enhanced customer satisfaction by effectively resolving escalated issues in a timely manner.

Equity Group Foundation

Master Trainer, Financial Literacy Program
07.2010 - 10.2014

Job overview

  • MasterCard Foundation Project
  • Introduced and oversaw financial training to women, youth in small and micro enterprises, and farmers' groups within the coast region
  • Successfully coexisted and worked with the community well
  • Facilitated TOT sessions for five cohorts of trainers
  • Facilitated training and meetings with stakeholders and community.
  • Conducted regular performance assessments and provided constructive feedback, fostering trainees'' professional growth and development.
  • Developed strong working relationships with clients by understanding their unique goals and delivering customized training solutions.
  • Spearheaded initiatives aimed at promoting continuous learning among employees through Lunch and Learn presentations and other informal learning opportunities.

K-Rep Bank Ltd

Assistant Microfinance Manager
03.2009 - 06.2010

Job overview

  • Drove and delivered excellent business performance through powerful leadership of the Branch ensuring optimum productivity, operation efficiency, and outstanding customer service
  • Assisted the Branch Manager in branch management, staff management, business growth and development and operational excellence
  • Oversaw the end to end lending process and credit management of the branch through constant reviews of customer applications, account conducts, credit rating and security perfections
  • Monitored risk exposure, portfolio composition, developed an arrears management plan, and addressed any significant issue on recovery
  • Monitored the approval, disbursal, and updating process, periodic credit reviews, and deductions/repayments by customers
  • Provided leadership and guidance to the branch team through effective planning, communication, training, mentoring, and coaching.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Moi University
Eldoret,Kenya

Bachelor from Business Management, Finance and Banking Option
11.2014

University Overview

Cooperative College Of Kenya
Nairobi

Some College (No Degree) from Diploma In Cooperative Audit

University Overview

Strathmore University
Nairobi,Kenya

Some College (No Degree) from Leadership Development Program (LDP)

University Overview

Skills

  • Business Development, Communication Skills, CRM Software, Financial Inclusion, Financial
  • Planning, Fintech, Influencing Others, Interpersonal Skills, Language Skills, Leadership Skills
  • Making, Relationship Management, Reporting, Teamwork Skills, Technical Skills, Training
  • Training Skills, Adaptability, Visual Communication, Writing, Presentation, StartUp, Visual, Lead Development, Conversion, Pitch, Environment
  • Sales presentations
  • Lead generation

Timeline

Head Of Sales
Pesapal Ltd Kenya
08.2024 - Current
Business Development Manager
Pesapal Limited
01.2022 - 07.2024
Regional Relationship Manager
Equity Bank (K) Ltd
11.2014 - 04.2020
Master Trainer, Financial Literacy Program
Equity Group Foundation
07.2010 - 10.2014
Assistant Microfinance Manager
K-Rep Bank Ltd
03.2009 - 06.2010
Moi University
Bachelor from Business Management, Finance and Banking Option
Cooperative College Of Kenya
Some College (No Degree) from Diploma In Cooperative Audit
Strathmore University
Some College (No Degree) from Leadership Development Program (LDP)

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Rose Konji