Edwin Wachori

• It is a dynamic Sunday morning show that engages listeners with thoughtful discussions and captivating interviews, guided by the producer.
• I conduct in-depth research and scripting on guests, music trends, entertainment, and relevant news to ensure informative content for a diverse audience.

Company Overview: Kenya.

• In this role, I manage all aspects of live performances, including supervising technical crews, coordinating with performers, and ensuring strict schedule adherence.
• I assemble and operate sound equipment for events, lighting systems, and trussing, while performing rigorous quality checks to ensure flawless execution of performances and recordings.
• I collaborate closely with performers and directors, customizing audio-visual setups to meet unique requirements, and maintaining a proactive approach to troubleshooting and resolving technical issues.
• Staying updated on the latest advancements in audio-visual technology, I implement innovative solutions that enhance performance quality.
• My ability to adapt to challenges and maintain high audio-visual quality ensures seamless event execution.
• Kenya

Company Overview: Marina Mall, Dubai.

• In this role, I excelled in responding to customer inquiries and providing detailed information on products and services, ensuring a positive customer experience.
• I accurately completed paperwork and maintained meticulous customer information records, which improved operational efficiency.
• I contributed to a collaborative and responsive work environment by promptly addressing customer needs and supporting team efforts.
• Additionally, I guided and managed incidents, prioritizing safety, and directing issues to the appropriate resources for swift resolution.
• Handling challenging customers with professionalism and tact upheld the company's reputation for excellent service delivery.
• Handled high-volume workload: Successfully managed high-volume customer inquiries while maintaining quality service standards.
• Improved Customer Satisfaction - Successfully increased customer satisfaction scores by 20% within one year by implementing personalized service strategies, and streamlining communication processes.
• Training and Mentoring: Actively participated in customer experience training programs, fire drills, mentoring new team members, and contributing to the development of a highly skilled customer service team.

Company Overview: Dubai.

• Directed the band in rehearsals, congregational worship, concerts, and special events, preparing and arranging music to align with the church's vision and goals.
• Recruited and trained musicians regularly, fostering their musical skills through workshops, and personalized voice coaching.
• Worked collaboratively with leaders to plan and coordinate worship services, ensuring a cohesive and impactful experience.
• Procured high-quality sound, visuals, and backline equipment, leveraging expertise to enhance production value.
• Coordinated with the technical team to ensure that sound, lighting, backline, and multimedia elements were seamlessly prepared, functioning correctly, and efficiently.
• Composed and performed original music for a variety of audiences.
• Played different musical instruments to accompany and complement praise teams.

Company Overview: Korean NGO (Kenya)

• Executed keyboard and vocal performances, enhancing audience engagement.
• Leveraged music as a tool to connect with students in learning institutions, providing training to students with essential life skills to shape them into reputable future leaders.
• Participated in annual music tours in South Korea, showcasing African heritage, and raising funds for community projects.
• Collaborated with sound engineers to ensure optimal sound quality during performances, contributing to the creative direction and repertoire selection.