EDWIN OMOLLO
KISUMU
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Relationship Manager
KCB BANK KENYA LTD
ELDORET
03.2025 - Current
- Managed customer inquiries regarding mortgage options and processes.
- Assisted clients in completing mortgage applications and gathering required documentation.
- Educated clients on loan terms, payment options, and interest rates.
- Provided guidance on credit scores and improving loan eligibility.
- Maintained accurate records of client interactions and application statuses.
- Developed relationships with clients to understand their financial needs and goals.
- Collaborated with internal teams to ensure timely processing of mortgage applications.
Direct Sales Representative
KCB BANK KENYA LTD
KISUMU
06.2022 - 02.2025
- Engaged customers to promote banking products and services effectively.
- Developed strong relationships with clients through regular follow-ups.
- Assisted in identifying customer needs and recommending suitable solutions.
- Conducted presentations to educate clients on financial services offered.
- Provided feedback on market trends to improve product offerings and promotions.
- Resolved client inquiries promptly, ensuring a positive banking experience.
Customer Service Representative
SHEERLOGIC MANAGEMENT CONSULTANT - UBA
NAIROBI
03.2022 - 06.2022
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving.
- Provided accurate information about banking products and services to clients.
- Managed customer accounts using banking software and CRM systems.
- Educated customers on digital banking tools and features for convenience.
Direct Sales Representative
SHEERLOGIC MANAGEMENT CONSULTANT - KCB BANK
KISUMU
11.2021 - 03.2022
- Planned and executed field visits to meet with existing customers and generate new business opportunities.
- Sold products and services in field for company.
- Prepared presentations to introduce new products or services to prospective clients.
- Visited potential and current customers at personal and business locations to promote products.
- Provided product demonstrations to potential customers.
Data Entry Clerk
FAMILY SEARCH INTERNATIONAL
KISUMU
03.2020 - 03.2021
- Entered data accurately into company databases and spreadsheets.
- Maintained organized filing systems for easy document retrieval.
- Verified data for accuracy and completeness before submission.
- Processed incoming information and updated records promptly.
- Utilized software tools to streamline data entry workflows effectively.
- Collaborated with colleagues to improve data entry processes.
RECOVERY OFFICER
NAROK EAGLES SACCO
NAROK
05.2018 - 03.2020
- Analyzed recovery trends and identified areas for process improvement.
- Collaborated with cross-functional teams to address client inquiries and issues.
- Monitored compliance with company policies and regulatory requirements.
- Developed reports on recovery performance for senior management review.
Sales Agent
NAROK EAGLES SACCO
NAROK
10.2016 - 05.2018
- Cultivated relationships with clients to understand their financial needs.
- Presented tailored loan products to potential members and clients.
- Conducted market research to identify new sales opportunities for growth.
- Participated in training sessions to improve product knowledge and sales techniques.
- Assisted in resolving customer inquiries and issues promptly and effectively.
- Collaborated with team members to enhance service delivery strategies.
Education
BBA - Banking And Finance
MAASAI MARA UNIVERSITY
NAROK, KENYA12-2020
High School Diploma -
BAR UNION SECONDARY SCHOOL
KISUMU, KENYA11-2015
Master of Science - MSC IN FINANCE
MASENO UNIVERSITY
KISUMU, KENYASkills
- Mortgage processing
- Client documentation
- Loan education
- Credit analysis
- Application tracking
- Customer relationship management
- Sales strategy development
- Financial needs assessment
- Market trend analysis
- Problem solving
- Presentation skills
- Business trend analysis
- Team collaboration
- Time management
- Interpersonal skills
- Customer portfolio management
Certification
CPA
Timeline
Relationship Manager
KCB BANK KENYA LTD
03.2025 - Current
Direct Sales Representative
KCB BANK KENYA LTD
06.2022 - 02.2025
Customer Service Representative
SHEERLOGIC MANAGEMENT CONSULTANT - UBA
03.2022 - 06.2022
Direct Sales Representative
SHEERLOGIC MANAGEMENT CONSULTANT - KCB BANK
11.2021 - 03.2022
Data Entry Clerk
FAMILY SEARCH INTERNATIONAL
03.2020 - 03.2021
RECOVERY OFFICER
NAROK EAGLES SACCO
05.2018 - 03.2020
Sales Agent
NAROK EAGLES SACCO
10.2016 - 05.2018
BBA - Banking And Finance
MAASAI MARA UNIVERSITY
High School Diploma -
BAR UNION SECONDARY SCHOOL
Master of Science - MSC IN FINANCE
MASENO UNIVERSITY